it's hard for me to keep my fingers from hitting two buttons at the same time down there. need more practice, I guess. :/M3wThr33 said:Or, you know, just strum the final part using the solo buttons.
derder said:Can I still return it to BestBuy if I don't have the replacement plan?
According to the UPS tracking page, mine shipped out last night. It should get here tomorrow or Thursday, by the looks of it.oneHeero said:I've been following this thread since page 1. I know the new guitars sent from EA are on 2 day shipping, has anyone received them yet or have they not fully started sending them out? I havent seen anyone confirm they have received the new guitar.
When did you submit your request?rohlfinator said:According to the UPS tracking page, mine shipped out last night. It should get here tomorrow or Thursday, by the looks of it.
nope and I would love to know when they are shipping them. I should have gotten it yesterday.oneHeero said:I've been following this thread since page 1. I know the new guitars sent from EA are on 2 day shipping, has anyone received them yet or have they not fully started sending them out? I havent seen anyone confirm they have received the new guitar.
Yeah, just tried it out.Ferrio said:Can't use the controller as a guitar.
Mairu said:Everything in my bundle has been fine since I picked it up on Tuesday last week. I did end up filling out the form for a replacement for the guitar just in case it decided to break over the weekend after seeing all the reports of problems, but it looks like I'll just be able to send it back because I've had no problems downstrumming and my whammy bar is fine still as well.
Jube3 said:I ordered a replacement mic on weds and its still hasn't shipped.
BenjaminBirdie said:Help me out, Jubester. How do I get this thing rolling?
Jube3 said:Just head over here. The process is painless. Just be aware EXPRESS puts a 100 dollar hold on your CC.
https://ea.riverstarsoftware.com/ea_inventory/rockband.php
BenjaminBirdie said:Kewl. I ain't doin' no express ish. I'll finish it when I get home but do they ask for a receipt or just a serial number?
Friday night (though UPS didn't list "billing info received" until early Saturday morning).Cornballer said:When did you submit your request?
Well that sucks. I put my request through on Wednesday night (made sure to do it before Thanksgiving), and mine still says "Billing info received". Where do you live, if you don't mind me asking?rohlfinator said:Friday night (though UPS didn't list "billing info received" until early Saturday morning).
If you do express, they'll ship you a new guitar without you having to send yours in first. Once you get the new guitar, just stick your old one in the same box and ship it back with the label they give you.Giant Robot said:i did EXPRESS shipping on the warranty site.
does the "coffin" that EA is sending have the replacement guitar in there? or is EA waiting for me to send my broken Strat in and they send me the new one when they get my old one?
"As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch," the representative said. "We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars."
datamage said:http://www.gamespot.com/news/6183456.html
Apparently, my new guitar should be here tomorrow. (Placed the RMA on sunday...) I'm also getting a new drumkit, and although UPS still shows as Billing Information Received the actual status of it on the EA page shows as Parts Shipped. Hopefully the drumkit will be here on friday.
I also want to assume that whichever replacement guitars they are already sending out, have the issue fixed as stated above and aren't left-overs from launch.
Where can you find the EA status page? I placed my order last Wednesday and UPS still shows Billing Information Received.datamage said:I'm also getting a new drumkit, and although UPS still shows as Billing Information Received the actual status of it on the EA page shows as Parts Shipped. Hopefully the drumkit will be here on friday.
Giant Robot said:this is kinda of bullshit. I submitted my request LAST TUESDAY. Granted it was Thanksgiving week last week, but i'm not sure anything has been shipped out from EA.
Type: Package
Status: Billing Information Received
Shipped To: SAN JOSE, CA, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
EA Redwood City, CA is only 25 minutes away from me! I would have just gone to headquarters and picked it up myself if that was an option.
Nightz said:So I gave EA support 2 calls today asking about why my replacement guitar hadn't shipped yet even though I placed the order last Wednesday.
The first guy was from India and he did a lot of paper shuffling and whatnot, then tells me that my guitar had already shipped. I told him that UPS still says "Billing Info Received", and he says to contact them about it. So I do, and UPS tells me that they haven't gotten the package yet and to call EA back and ask when they shipped it.
I call EA a second time, and this time it was a guy from the US. I give him the story and my rma number and he checks on the status. He comes back and tells me that my guitar is still in the warehouse and hasn't shipped yet. So I was thinking to myself, "WTF". I ask him why it hasn't shipped, when other people who placed their orders on Sunday already have their replacement instruments, and he tells me that it was because they received a lot of requests on or around Thanskgiving and those got backed up. He then told me that all those requests got batched up and are still being processed. So in short, I placed my order early so I get the shaft. Thank you EA.
BigFwoosh said:My replacement Strat should be arriving today if the tracking information is to be believed. I'll post impressions and any differences I notice after I give it a good run this evening.
Me too. For the record, I haven't received any emails confirming it, but I copied down the tracking number and UPS says it should be here today.BigFwoosh said:My replacement Strat should be arriving today if the tracking information is to be believed. I'll post impressions and any differences I notice after I give it a good run this evening.
I hope they leave it at the door, but then again some crazy hobo might take it off my doorstep before I get home. Either way, I win!Game Rogue said:Same here... I wonder if I have to sign for it or if UPS will leave at the door?
Tracking Number: XX XXX XXX XX XXXX XXX X
Type: Package
Status: In Transit
Rescheduled Delivery: 11/29/2007
Shipped To: LAS VEGAS, NV, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
Freedom = $1.05 said:Ordered it last Wednesday. Looked it up today:
Type: Package
Status: Billing Information Received
Shipped To: MIAMI, FL, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
I'm *this* close to buying GH3 just to have a decent mothereffin' guitar.
Where did you go on EA page to find the status?
futnownarcade said:What the heck is this I just opened up my coffin and there is no pre paid shipping to send my guitar back to EA! Am I missing something here?
Did you compare the old one with the new one? I'm curious if they made any noticeable changes, or if the fixes are internal.Wario64 said:I'll have to test the guitar out tonight.
Cornballer said:Did you compare the old one with the new one? I'm curious if they made any noticeable changes, or if the fixes are internal.
I submitted my request last week. Granted it was Thanksgiving, but where the heck is my replacement? UPS tracking info still says "Bills Received" It's been more than a week. This is the worst reliability issue I've ever experienced in my 22 years of gaming. I paid $180 + for this package in time for the Thanksgiving holidays only to have it break on my after a few hours of play on the guitar. This makes me extremely frustrated with EA's quality assurance.
Hello Jerry,
Thank you for contacting us here at Electronic Arts. I'm sorry that youre having difficulties with Rockband.
If the UPS tracking information says billing information received, this means the package has not yet left the warehouse. We are doing everything we can to get replacements sent out to customers as quickly as possible, and we apologize for any delay caused by the holidays. Please check the UPS site for any updates to the shipping status.
Again, I apologize for the inconvenience. Please let us know if we can be of service in the future.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com)
Thanks!
Jeff
Electronic Arts Customer Support