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Rude Note On Domino’s Box Scolds Customer For Late Order

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One of the Dominos employees is going to come into the hospital with a severe oven burn and the nurses are going to be like "sorry, we're about to close"

Awesome analogy except for the part where the pizza workers did their jobs and that ordering delivery is a choice and not life threatening. But other than that spot on.
 
With the pizza crew on this one. Ya'll are failing to notice that in the end they DID make that pizza and they DID deliver it. They did their jobs all the way up to and beyond their posted hours.

The customers got what they ordered and were told they're dicks. Win win.

Except they might no longer be customers. You're there to sell a product and make money. Why would you treat your customers like shit for giving you money?

Stop taking orders at a certain time. Give yourself time to clean up and close down. It's not the customer's job to know when or how that happens.
 
I just do not like this thing in society where a customer can practically drop a deuce on your floor and the employee is the asshole if they complain.

Fulfilling an order is not an equivalent to a dropped deuce.

It's the job. The job is to fulfill orders during the hours of operation.

My job would be a whole lot easier and i would go home a whole lot earlier if nobody showed up the entire day, but that doesn't mean I blame the people who do show up during the hours of operation like it's anyone's fault but my employer's.
 
Note shouldn't have been written, and yes, even though you CAN order five minutes before closing doesn't mean that you should.
Apparently they ordered through the app which doesn't list the closing times of particular stores. Pizzas are often ordered late at night so ordering from a pizza delivery chain at 11:55pm doesn't register as unreasonable.
 
I treat people like they're competent and willing to do their jobs. With 99% of people it's never a problem. I don't have any time for lazy employees, and way less time for whiners. You get paid to take orders until time x - you're taking orders until time x.
99% of customers are never a problem. But there's always one douche who gets off on their "customer is always right" fantasy.
 
First of all, how do you know they knew when the place was closing and second then why don't they just say sorry we're closed. Oh that's right, the store isn't. I have no idea how you blame the customer here.

I'm not blaming the customer, I'm blaming whoever came up with this clickbait article. That note is not rude....not that I'm condoning the employee who wrote the note either. It was a very dumb move on their part considering they work for a large conglomerate.

Writing the note was dumb, posting the note online while going "aw poor nurses" was dumb, coming in minutes before closing is dumb.
 
Who was going to demote me? It was my decision. And if I was in the restaurant business now I would do the same.

Customers come first to a point. But when your coworkers many times have 2 jobs, have school, have families at home still waiting for them at 10pm, they absolutely come first.

If you're not the Domino's CEO, you absolutely do not have unfettered authority to close early. A single complaint from a customer will lead to your boss hearing about it.

Ordering food while the establishment is open is not equivalent to shitting on the floor. What the fuck.

The point is that customers are given carte blanche to do whatever they want - customer is always right, "the time says [x]", people who have misgivings about people who take advantage are lazy whiners, etc. Are you arguing then that there is absolutely nothing wrong with ordering at the last minute?

Fulfilling an order is not an equivalent to a dropped deuce.

It's the job. The job is to fulfill orders during the hours of operation.

My job would be a whole lot easier and i would go home a whole lot earlier if nobody showed up the entire day, but that doesn't mean I blame the people who do show up during the hours of operation like it's anyone's fault but my employer's.

Just as you argue that dropping a deuce =/= fulfilling an order (while also reducing it in order to make it seem like an even more unreasonable comparison), ordering at 11:59 pm is not the same thing as ordering at 6:30 pm.

Apparently they ordered through the app which doesn't list the closing times of particular stores. Pizzas are often ordered late at night so ordering from a pizza delivery chain at 11:55pm doesn't register as unreasonable.

Fair enough, app should be updated to fix that.
 
Ordering 5 minutes before closing is shitty, and writing a passive aggressive note shitty. Everyone in this scenario is shitty. Not sure why this even made the news.

Yep, retail is so shitty. Like people going to GameStop 5 minutes before closing with a giant sack of trade-ins. Or going to the credit union to open up two accounts for your kids 5 minutes before closing. Ugh.
 
It's not okay to order.

You kind of don't get how not being inconsiderate works.
Yes, it is okay to order. The business is open. If they're open, they are there to serve the public. If they had a sign up stating what time last order is, it would be a different story, but they didn't. The nurses were well within their rights to order. Dominos were well out of their rights to write such a petty note due to them having to do their job. I'm struggling to see why you can't understand how retail works.
 
The point is that customers are given carte blanche to do whatever they want - customer is always right, "the time says [x]", people who have misgivings about people who take advantage are lazy whiners, etc. Are you arguing then that there is absolutely nothing wrong with ordering at the last minute?

There's absolutely nothing wrong with ordering even a minute before close. If you're open, you're open. That's what you get paid to do.

99% of customers are never a problem. But there's always one douche who gets off on their "customer is always right" fantasy.

This is a case of employees going off on an "I'm entitled to have an easy night" fantasy.
 
If the place it open then I don't see a reason why you can't order. Its up to the business to fix this issue not the customers.
 
Maybe a MLB exec got the same treatment. That's why they switched to Papa Johns.
Domino's loses huge contract due to entitled employees.
 
This is one of those things that, had it happened to me, I would have rolled my eyes, maybe made a mental note to order earlier or elsewhere next time, and then went on with my life.

This doesn't warrant going "viral," an apology, or an internet shame campaign.
 
That note is not rude....not that I'm condoning the employee who wrote the note either. It was a very dumb move on their part considering they work for a large conglomerate.

Yeah, the employee is fucked now. Next raise will probably include like half the stock options they were given last year.
 
Maybe some of you have never worked in the restaurant business but sometimes a order placed right before closing can cause a staff to have to stay an additional half hour, maybe even 45 minutes in some cases depending on what type of food it is. I don't know about the pizza business myself, so no idea how much time it cost them.

And while I would suggest the manager closing up shop early if the staff needs to get home to family or other matters, it sounds like in this case they have that corporate app so they are fucked. They just are going to have to deal with it in this case.
 
Dominos employees are in the wrong here. You don't do that passive aggressive bullshit to customers.

I've been there. I used to work at a pizza restaurant, and it sucks when people do this, but you just deal with it. It's a take out order, it's not like they ordered for dine-in.
 
It's kinda passive aggressive but yeah, could've been worse. I'd be more worried about stuff being done to the food with a note like that.

I agree with this, they could have said it but in my opinion the odds of offense or getting riled would have been higher.
If I got that box I would have been like "Oh, cool no worries" but to be honest I know better.
When you order like that you are placing yourself at risk of your food being fucked with.
Plus it is just polite, I have been closing a store and had someone walk in like that.
When I used to work at the grocery, five mins before close you would have some dumb flaw who would come in and grab a cart.
We would have someone give a five minute warning over the PA, that registers would be closing and then another at the close time.
 
As a delivery driver myself you want orders your entire shift. That's how we make money. If they didn't tip that's shitty but you want all of the orders you can get. Bad attitude to have, it's basically saying "I don't want money".

Good way to lose customers. And hey guess what, money.
 
This is absurd. The restaraunt is open, they're open. What restaraunt worker, or anyone that works that sort of job, expects to walk out the door at closing time?

You serve until you're closed, then clean up. If you don't want people ordering that late, change your closing time.
 
note isnt even that rude , although its unnecessary - do you really think that will get them to not order?

Surely next time they will think " Oh no it's 5 minutes to close , we better not order because the person who makes the pizza will be upset"

Id honestly be more worried what they did to the pizza , if they wrote that ... who knows
 
There's absolutely nothing wrong with ordering even a minute before close. If you're open, you're open. That's what you get paid to do.



This is a case of employees going off on an "I'm entitled to have an easy night" fantasy.
Disgusting.
 
That's why you usually close the kitchen several minutes before closing time, no? The owner of the Japanese restaurant I usually go to, always asks customers if they'll order something else about 30 mins before 11 pm (which is when they close), since they're closing the kitchen.
 
Please don't tell me to fuck off.


You have no concept of working retail based on your comments. I've done it for far too long grasp the nonsense you are spewing. You simply don't do things like this and expect a paycheck the following week.

Don't take me on buddy boy.

What exactly are those last minutes for, then?

Are they just a magical buffer zone where the employees get paid but nobody has to run the storefront?

No it's called closing, where surprise surprise, things get wrapped up. If the place is open, doors open to get last orders which are ready to go. Not to place something at the last moment and make exceptions cause well you decide to come in last minute when the drawer is probably already empty, things are being turned off, etc etc.

Use common sense. If it was a liquor store, best buy, who cares you can buy something off the shelf and get rang up but it's not a store it's a restaurant.
 
This doesn't warrant going "viral," an apology, or an internet shame campaign.

Unfortunately thats not the world we live in anymore. Everyone wants their 15 minutes, even if it's for something as stupid as a note they got from Dominos.
 
With this mentality it would be most considerate for nobody to order pizza at all. Less burden for the employees that at way.

Yeah, it's as if Domino's is a public service or something. Treating your customers like they're the enemy is a fast track to unemployment.
 
If the place is open for business, clearly the owners want business to be done. If you're an employee working that shift, shut up and do your damn job. The issue you should have isn't with the customer, who is paying your paycheck by patronizing the business -- your issue is with the manager/owner who doesn't shut down ordering at the proper time to allow the business to close properly.

Vent your anger the right direction or you'll come off like a douche -- like the driver does here. If this had been an abusive customer, I'd be on the other side -- but this is someone in the middle of their own shift at hospital that doesn't deserve to deal with the driver's shit when all they did is order an f'ing pizza.
 
There's absolutely nothing wrong with ordering even a minute before close. If you're open, you're open. That's what you get paid to do.

That is an incredibly simple perspective, that basically comes to the conclusion that customers have no obligations to be decent people. For instance, a customer CAN be rude or curt with an employee. How often do you see it happen that people behave this way, often likely to people who did nothing with their order, and have them treated as the victim of the situation?

Yes, a person can order at 11:55 pm, but it does not at any point become something that is considerate or decent.
 
Disgusting.

I would not hire you.

That is an incredibly simple perspective, that basically comes to the conclusion that customers have no obligations to be decent people. For instance, a customer CAN be rude or curt with an employee. How often do you see it happen that people behave this way, often likely to people who did nothing with their order, and have them treated as the victim of the situation?

Yes, a person can order at 11:55 pm, but it does not at any point become something that is considerate or decent.

I didn't at any point advocate being rude to employees. It's not rude to order something before the business closes. Otherwise they would not be taking orders.
 
No, you don't.

I'm inconsiderate because if I see that a restaurant is about to close in 5 minutes I know that it will be a huge hassle for them to make and deliver the pizza?

With this mentality it would be most considerate for nobody to order pizza at all. Less burden for the employees that at way.

Because ordering 5 minutes before closing time is clearly the same as order whenever.
 
I did this to my local Domino's by accident one time. I thought it was 11:59, but was actually almost 1am. Right after placing the order online, the manager called and explained that they were closing in two minutes, so I told him to not worry about it and didn't want to keep them. I just ended up calling one of the other 20 pizza delivery places in the area that are open later--no big deal.

Basically, the note probably wasn't needed. The manager on duty should have just called and said they couldn't fulfill the order due to the time of closing.
 
The point is that customers are given carte blanche to do whatever they want - customer is always right, "the time says [x]", people who have misgivings about people who take advantage are lazy whiners, etc. Are you arguing then that there is absolutely nothing wrong with ordering at the last minute?

There is absolutely nothing wrong with that for the customer. What's last minute to you may not be last minute to others. Some might think 20 minutes before close is last minute. This is why businesses have opening and closing times. Not "well I'm tired so you should be able to read my mind" hours of operation.
 
With this mentality it would be most considerate for nobody to order pizza at all. Less burden for the employees that at way.

To be fair, if you've ever worked in a minimum wage service industry job where you don't get tips, that's exactly what you think! You don't see any reward from busy days, and you have to work a hell of a lot harder, all the while knowing that your boss would pay you less if it wasn't illegal to do so.
 
Because the business was open and taking orders.

The employee is getting paid for the shift. If the employee was not compensated for the order then we have a discussion.

At least some of them are being paid less than minimum wage.

Have a cut-off time for new orders and be polite about it, or be open for new orders until closing time and have clean-up time after that factored in to the trading hours. From googling, it seems they close at midnight. For a commonly late-night phone-order thing like a pizza, the nurses wouldn't have been out of line for not checking the closing hours.

The people complaining aren't the ones that have the power to set the hours or rules about closing.
 
There is absolutely nothing wrong with that for the customer. What's last minute to you may not be last minute to others. Some might think 20 minutes before close is last minute. This is why businesses have opening and closing times. Not "well I'm tired so you should be able to read my mind" hours of operation.

If you read back, I said that he shouldn't have written the note. I've had my fair share of customers do this before, and the only time I ever gave any guff was when a close friend of mine (who was by himself) did it. Being a jerk to a customer isn't acceptable, but it is at the very least inconsiderate. You may not appreciate the situation, but it can be argued that not having considered that it may pose a problem inherently makes the action inconsiderate. It certainly reflects more poorly on the employee for having retaliated than it does the customer since the former is doing it out of "hate" and the latter is doing it out of ignorance, but I can definitely say that I am not comfortable that the nurse is escalating it so much.
 
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