GhaleonEB said:
David Manning was a serious critic. Honest.
It's not like Sony's the only company to resort to shilling and astroturfing.
MS is definitely no slouch in that department. (My all-time fave is probably still the astroturf campaign that had
dead people writing in to support MS.) Nintendo's the only hardware manufacturer that
doesn't seem to have a history of incidents like this (as far as I can find, anyway), though I couldn't tell you whether that means that they're cleaner than the competition or they've just been better at not getting caught. Between all the FUD and campaigns like this, it's gotten to the point where you pretty much can't trust anything you read on the net anymore.
That said, I have to agree that this campaign is particularly bad. It's not the fact that it was done that I find insulting, but that it was done so
poorly. Even if this campaign
hadn't been outed for what it was, the feebleness of it would have probably been enough to further blunt consumer interest.
Sony really ought to just spend the next year or so getting back to basics. No confrontational advertising, no shilling or astroturfing, no stupid statements from the top brass for the media to have a field day with. Just hire an agency to produce some straightforward ads that'll get people excited about their gaming products (
without the halfassed attempts at generating controversy - the PSP ad with the black and white model comes to mind), avoid making direct comparisons to the competition (because in the current climate, critics will find some way to make them backfire), and have your execs take a page from the Perrin Kaplan school of interviews. If they take an approach like that, they
might be able to defuse some of the animosity that seems to be building towards them of late.