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The Zavvi Thread of Monumental Incompetence
- Thread starter kurtrussell
- Start date
Steve McQueen
Member
Don't know what happened @ Zavvi ( was quite satisfied in the past ), but lately I have to wait weeks for games to arrive in Europe ( Netherlands ). Portal 2 arrived 6 weeks late...
No more Zavvi for me.
No more Zavvi for me.
VibratingDonkey
Member
I've ordered a lot of stuff from Zavvi and 95% of the time it works fine, I accept the not always speedy deliveries as a tradeoff for the lower price. It's acceptable up to a point. Generally it takes 7-10 days to Sweden, I'm ok with that.
I've got two problems with Zavvi though.
I've got two problems with Zavvi though.
- Cardboard boxes are shit. They don't protect the item at all, and on the last two they sent me the glue had become unstuck. As in the boxes were open. One of these days I'll receive an empty cardboard box...
- They sometimes claim to have items in stock, but don't. They can then claim that it's not possible to cancel the order as it's in the process of getting dispatched. My copy of Blur was awaiting dispatch for four days or something.
I'm probably ordered around 10 games from their to Australia and haven't had any problems. Yeah the shipping is slow but I can accept that. Compare it to something like Amazon US whose lowest shipping option to Australia is around $20, I'm willing to swallow the two weeks to get free shipping.
I understand people have had legitimate problems with them, but the OP seems to have had issues trying to game the system and is annoyed he didn't get away with it. It's like people complaining about the Blu-Ray Action thing from yesterday. For those who don't know, there was a page offering a Blu-Ray Action DVD which included 10 Blu-Rays (including the Bourne Trilogy and the BttF Trilogy counted as one Blu-Ray each) for a total of 11 pounds. Who actually thought that was a legit price? And now people are complaining about then not honoring it? Damn.
My preferred UK games store is 365games.co.uk/ozgameshop.com (same thing) because the prices are usually the same and shipping is quicker.
I understand people have had legitimate problems with them, but the OP seems to have had issues trying to game the system and is annoyed he didn't get away with it. It's like people complaining about the Blu-Ray Action thing from yesterday. For those who don't know, there was a page offering a Blu-Ray Action DVD which included 10 Blu-Rays (including the Bourne Trilogy and the BttF Trilogy counted as one Blu-Ray each) for a total of 11 pounds. Who actually thought that was a legit price? And now people are complaining about then not honoring it? Damn.
My preferred UK games store is 365games.co.uk/ozgameshop.com (same thing) because the prices are usually the same and shipping is quicker.
blitzcloud
Banned
I'll quote myself to know other PS3 games consumers opinion on the matter, and whether they receive the good or the bad casesblitzcloud said:
also, got my Enslaved copy for 8,95 in 5 days with weekend between. Then again, i'm from Spain. International is always risky business.
Behold the glory and awesome power of Zavvi!
I have just returned from the post office with my two rags that I have been provided with for attempting to order games at low prices!
After they themselves wrote me an email and said that my orders got cancelled by accident (after the rags had been shipped, for laughing out loud), I have sent them two letters saying that I would very much like to receive the games that I ordered and that I was entitled to. No replies so far.
Chances that the world ends before Zavvi honors their campaign rules: 50/50
I have just returned from the post office with my two rags that I have been provided with for attempting to order games at low prices!
After they themselves wrote me an email and said that my orders got cancelled by accident (after the rags had been shipped, for laughing out loud), I have sent them two letters saying that I would very much like to receive the games that I ordered and that I was entitled to. No replies so far.
Chances that the world ends before Zavvi honors their campaign rules: 50/50
Phat Michael
Banned
yeah i wont be using them again. got sent a link for their 10 Blurays for 10 pounds deal - lined it all up - then got an email saying they made a mistake and its supposed to be 84 pounds. I think this was just a marketing ploy to get people on to the site because there was a whole campaign about it.
it backfired tho,i wont be using them again.
it backfired tho,i wont be using them again.
J Tourettes
Banned
I use them a lot, just not for new releases or games that I'm dying to play. The longest I've had to wait was a month for a Toy Story 1 and 2 Blu ray boxset.
Having said that, I've ordered GeoW3 from them as I had a discount code, hopefully I won't get screwed on that.
Having said that, I've ordered GeoW3 from them as I had a discount code, hopefully I won't get screwed on that.
Anasui Kishibe
Banned
zavvi is terrible. Ten days to deliver in central London? Fuck that shit
gameplay.co.uk is where it's at, took ONE day to deliver me three orders. or amazon.uk, or shopto. Anything is better than this bollocks site
gameplay.co.uk is where it's at, took ONE day to deliver me three orders. or amazon.uk, or shopto. Anything is better than this bollocks site
Lagspike_exe
Member
I heard bad stories about their shipping time, although none of my friends who ordered from them had any other issues.
Since I'm from Continental Europe as well, my best experience was with Shopto. Cheap, delivers fast, has a great customer service. Some people have lost confidence due to cc breach, although I haven't been affected. Many of my friends prefer dvd.co.uk, though, as they don't charge you VAT since the game gets shipped to Europe. The only issue with them is that although they're generaly faster than shopto, sometimes the games arrive 20 days after orders. Since my country is not in the EU, there's also the issue with customs. In general, shopto never gets charged by them, while dvd.co.uk does.
Since I'm from Continental Europe as well, my best experience was with Shopto. Cheap, delivers fast, has a great customer service. Some people have lost confidence due to cc breach, although I haven't been affected. Many of my friends prefer dvd.co.uk, though, as they don't charge you VAT since the game gets shipped to Europe. The only issue with them is that although they're generaly faster than shopto, sometimes the games arrive 20 days after orders. Since my country is not in the EU, there's also the issue with customs. In general, shopto never gets charged by them, while dvd.co.uk does.
sinnergy said:Never had any problems with them, abd they reply pretty fast. They did make a mistake I ordered 1 Zelda OOT 3D, but I am getting two, they also took 2 of my CC. I have to sell that one online.
But as of late my package take 3 weeks to get here... before it was 5 days but I think it has to do with the postal services here in The Netherlands and in the UK.
Here in The Netherlands they fucked up the postal serviceGoing private and shit..
The biggest problem with Zavvi are the slow delivery times and for that both Zavvi and European postal delivery services are to blame. Delivery times have become a crapshoot in the Netherlands since the postal market was opened so we could enjoy cheaper rates and better service thanks to the miracle of capitalism and increased competition. Instead it's gotten worse, especially for foreign deliveries. When the good old PTT (aka TNT or PostNL) is in charge an order arrives in a couple of days. If a package ends up with Sand, SelektMail or some other crap company it will takes 2, sometimes even 3-4 weeks. Amazon orders are always delivered by TNT/PostNL but packages from other companies (Zavvi, Play, BookDepository, etc) are totally random. It sucks. You never know when an order will arrive, you can't track packages, you don't know which company is sitting on your delivery, you don't get any notifications that a package couldn't be delivered, you can't pick up a package from a nearby post office because Sandd, Selektmail, etc don't offer that service.
To get back to the original subject, I've also had problems with Zavvi/The Hut. Order didn't ship after a couple of days so I got it from Amazon.co.uk that had it in stock. When I tried to cancel it, I found I couldn't yet the item still wasn't in stock or shipping. Five days later I got a message that my Zavvi order had been dispatched so I now had two Chaplin DVD sets.
That's a crappy service.
Keyser Soze
Member
Bee.com seem to be stepping up to replace Zavvi as a good place for deals. They don't really drop games that quickly after release, but they offer some good preorders at £29.99 every now and then.
Personally, I have never had a huge problem with Zavvi. Everything came within two week, and most in or around 1 weeks.
I accept that tshirtgate and bluraygate were mistakes, and they had to cancel them, or they would be out £10,000. However, they really need to stop making those mistakes.
TheHut had a preorder of Gears of War III for £23 a few months back, but that was canceled for everyone too, so these recent mistakes are not new, but they have not leanred.
Sending the t-shirts, and charging people for them, even though their games were cancelled, is the worst thing they ever did.
Personally, I have never had a huge problem with Zavvi. Everything came within two week, and most in or around 1 weeks.
I accept that tshirtgate and bluraygate were mistakes, and they had to cancel them, or they would be out £10,000. However, they really need to stop making those mistakes.
TheHut had a preorder of Gears of War III for £23 a few months back, but that was canceled for everyone too, so these recent mistakes are not new, but they have not leanred.
Sending the t-shirts, and charging people for them, even though their games were cancelled, is the worst thing they ever did.
Manp
Member
ordered a dozen of games and never had a problem with them. actually getting AAA games for like 15 i would say i'm pretty happy with them.
i don't get the complaints on slow delivery either. i know from the start that they use standard mail and that it can take up to a couple of weeks (i'm in Italy btw) for my order to arrive once it left their warehouse and that's fine.
they're usually fast to dispatch too since it never took more than one day in my experience. of course when the item i ordered was reported available, if that's not the case then you have to wait but that's a given.
on top of that for my last 3 orders it took between 4 and 6 days to have the game delivered. from UK to Italy in 4 days (i couldn't believe it when my copy of Enslaved showed up in the mail), well i must say that's kind of good if anything.
one complain i used to have was their packaging but lately they fixed it by using some sort of rigid cardboard boxes. much better than play.com packages for example.
now let's hope i'm not going to be among the unhappy costumers with my next orders.
i don't get the complaints on slow delivery either. i know from the start that they use standard mail and that it can take up to a couple of weeks (i'm in Italy btw) for my order to arrive once it left their warehouse and that's fine.
they're usually fast to dispatch too since it never took more than one day in my experience. of course when the item i ordered was reported available, if that's not the case then you have to wait but that's a given.
on top of that for my last 3 orders it took between 4 and 6 days to have the game delivered. from UK to Italy in 4 days (i couldn't believe it when my copy of Enslaved showed up in the mail), well i must say that's kind of good if anything.
one complain i used to have was their packaging but lately they fixed it by using some sort of rigid cardboard boxes. much better than play.com packages for example.
now let's hope i'm not going to be among the unhappy costumers with my next orders.
.Psychotext said:
Once pre-ordered Vanquish from them and they put it in this state - packing / shipping and basically when I asked them to cancel after a week they said sorry we can't when the item is in this state. It stayed like that for one month after launch and then they sent me a copy.
Hikash Winzalf
Banned
Mmm. Zavvi is for the moment the online shop I am most satisfied with. I only order from them now.
blitzcloud
Banned
Will anyone (please) share their experiences with PS3 casing (boxes) depending on the online store?
Two kind of cases:
original: the side which opens has a rectangular extrusion with a line across.
New (?): The side which opens has two crossing lines of plastic.
The difference is that the original feels consistent, while the other one feels like something they'd gift with a diary purchase.
So far: Zavvi. All original (5+ purchases in a year)
Play.com: All new (3 purchases).
amazon.co.uk: new (portal 2).
At first I thought it was heavily dependant on the novelty of the game. As in, newer game, new casing. But Zavvi sent me ACB with original casing while play.com sent it with new casing. This was in the very same month.
I just want to know which online stores I should avoid.
Two kind of cases:
original: the side which opens has a rectangular extrusion with a line across.
New (?): The side which opens has two crossing lines of plastic.
The difference is that the original feels consistent, while the other one feels like something they'd gift with a diary purchase.
So far: Zavvi. All original (5+ purchases in a year)
Play.com: All new (3 purchases).
amazon.co.uk: new (portal 2).
At first I thought it was heavily dependant on the novelty of the game. As in, newer game, new casing. But Zavvi sent me ACB with original casing while play.com sent it with new casing. This was in the very same month.
I just want to know which online stores I should avoid.
Zavvi.com: The Price of Free Shipping
Ordered a Motorstorm Apocalypse from them after it was delayed for NA. After it ran over their expected up to two weeks delivery, I called custo to see if there was anything they could do. The guy was a total dick, responding to my questions with, "Uhhh yeah well, are you sure you did it right?" and "look. It'll get there when it gets there, ok?" ...the fuck? So after dealing with John Doe, I decide to just wait it out because fuck them. Game didn't arrive until, I kid you not, the same week of the NA release. And to add insult to injury, the disc was loose and the cardboard was cereal box quality.
Will likely never order from them again. If you don't have problems fine, but if you do you're on your own.. I shouldn't have to play postal Russian roulette to get my agreed upon deal.
PlayAsia sends me candy.
Ordered a Motorstorm Apocalypse from them after it was delayed for NA. After it ran over their expected up to two weeks delivery, I called custo to see if there was anything they could do. The guy was a total dick, responding to my questions with, "Uhhh yeah well, are you sure you did it right?" and "look. It'll get there when it gets there, ok?" ...the fuck? So after dealing with John Doe, I decide to just wait it out because fuck them. Game didn't arrive until, I kid you not, the same week of the NA release. And to add insult to injury, the disc was loose and the cardboard was cereal box quality.
Will likely never order from them again. If you don't have problems fine, but if you do you're on your own.. I shouldn't have to play postal Russian roulette to get my agreed upon deal.
PlayAsia sends me candy.
Starwolf_UK
Member
Its might still be. A game like ACB needs a lot of copies to be produced which takes time and the packaging type could have changed during production.blitzcloud said:
That happened in America with Super Mario Galaxy 2. Some of the first run were in the older no-eco cases while the rest was in the eco-cases...at least I recall it was eco cases.
blitzcloud
Banned
Starwolf_UK said:
Could be... could be.... but if that's it I want to cry. The new boxes are horrible, HORRIBLE. They look like promo stuff, with one finger you can easily bend the whole cover
RPGCrazied
Member
This thread makes me sad. I'm getting Xenoblade from them, the free shipping and no tax is just to good to pass by. Thats like a $20 value. Sure it's going to take 2 weeks to get here, but that's the price to pay when importing something.
I sure hope I don't get screwed with my first purchase though.
I sure hope I don't get screwed with my first purchase though.
blitzcloud
Banned
Starwolf_UK said:
well, I checked portal 2 ps3 unboxing and it has the original casing. Somehow, amazon.co.uk sent me it with that cheap case... both are launch units.
I believe maybe some online retailers can ask for cheaper versions in order to save up some money? or maybe going "eco-friendly" as they say?
RPGCrazied
Member
FTH said:
It was only like $42 for the whole order. I'd rather it be that than say $70+. If the case gets fucked, I just use another one. I have plenty of those laying around. Now if the disc is fucked, then yeah, I'll be upset.
Anasui Kishibe
Banned
well, i'll give them props for the Blanka t-shirt I got when buying SSIV. The shirt fucking sucks arse, but at least it fits my belly
CaptainRizla
Member
Been popping in and out of this thread and wondering why all the fuss.
Just got my copy of Assassins Creed Brotherhood delivered today and it's the standard, non-classic edition without DLC.
FUCK YOU ZAVVI!
Just got my copy of Assassins Creed Brotherhood delivered today and it's the standard, non-classic edition without DLC.
FUCK YOU ZAVVI!
and here. we. go.
Oh. Theres been a problem, has there?
Why, that doesn't look like a problem. Of course a problem would be if you tried charging my card on file which is my old card. But why, Zavvi. Why would you be trying to take money from my card when ive already paid you via paypal. 'Hope to see you soon' As soon as this is sorted and I get my item, if ever, I am never using these incompetent cretins ever again.
Oh. Theres been a problem, has there?
Why, that doesn't look like a problem. Of course a problem would be if you tried charging my card on file which is my old card. But why, Zavvi. Why would you be trying to take money from my card when ive already paid you via paypal. 'Hope to see you soon' As soon as this is sorted and I get my item, if ever, I am never using these incompetent cretins ever again.
MidnightScott
Banned
I've considered ordering from them, but now I'm not so sure. I've used Game.co.uk before, but I don't want that expensive bundle. I would prefer just the game.
Update on my Zavvi order. They said it was 'strange' and had to cancel my order. Wait they couldnt just set the order to not payment needed? So then they credited my Zavvi account with £7.45 so I could reorder. Awesome. Apart from, like I told them, the price had gone up since. Anyway they must be fed up of me so gave me the extra money in credit and I reordered it. Its sat in awaiting stock pick since, which confuses me seeing how they supposedly had it right there ready to send.
If I get it still seems up in the air to me and after this I will never use them again. Ive had less problems ordering things from Japanese text only sites. Incompetent doesn't come close.
If I get it still seems up in the air to me and after this I will never use them again. Ive had less problems ordering things from Japanese text only sites. Incompetent doesn't come close.
RPGCrazied
Member
They finally updated the Xenoblade product page on Zavvi. I don't think that is the real box art, but its better than a blank page.
InternHertz
Member
It only took a month (sent June 13th), but my Infamous 2 is finally here.
I had the time to receive several packages from Japan in the meantime.
I bought a lot on Zavvi but it's really the first time a delivery has been delayed for a whole month. Glad the wait's over.
I had the time to receive several packages from Japan in the meantime.
I bought a lot on Zavvi but it's really the first time a delivery has been delayed for a whole month. Glad the wait's over.
masterkajo
Member
But as a collector that is the worst thing! I personally could wait 2-3 weeks (still pissed but at least I get my item) but when my CE is damaged I will lose it. Never ordered through Zavvi and never will. (Unfortunately, I also ended up with a slightly damaged CE of ME2 from game.co.uk... but since for ME3 game.co.uk seems to have the monopol in the UK I have to order from them again... or are there any other options? Xbox version here.)Jigsaw said:
Phat Michael
Banned
these guys seem very dodgy to me. fake 10 BDs for 10 pounds sale, then they cancel my order and basically used it to get my email to spam me with more sales. not happy at all and wont be ordering from them again.
Confusion? Only one confused is Zavvi
All but one of the games has shipped since then, looks like i'm not gonna get the copy of vanquish I ordered.
Also had an issue with thehut which is a related company. Did the 3 pc games for 9.99 but apparently they can't source a copy of Alpha Protocol.
Only telling me after the steam daily deal so I missed out. They show it in stock at both thehut and zavvi still. ugh.
BlindCommunication
Member
I started ordering from Zavvi this year (5 orders so far) and I have yet to have any problem with their services. Pre-ordered Yakuza 4 from them, it arrived here 5 days later, which is actually quite fast, expected to wait 2 weeks.
They are a bit slower than Amazon UK when it comes to shipping to continental Europe but the longest I had to wait so far was 7 days and considering the lower prices, it's pretty fast imo. I also like their "sturdy" cardboard boxes, it's better than Play.com which ship their games in a pretty thin envelope.
Maybe I'm just lucky though but I'll keep ordering from them. *knocks on wood*
They are a bit slower than Amazon UK when it comes to shipping to continental Europe but the longest I had to wait so far was 7 days and considering the lower prices, it's pretty fast imo. I also like their "sturdy" cardboard boxes, it's better than Play.com which ship their games in a pretty thin envelope.
Maybe I'm just lucky though but I'll keep ordering from them. *knocks on wood*