This is the wrap-around of Sony's poor as fuck customer communication, and the bad policies/decisions they've taken-up under Jim Ryan.
SlimySnake
outlined it in a recent State Of Play reaction thread, where some people couldn't fathom the backlash at all.
Essentially, realistic PS fans (the ones that aren't boot licking corporate appologists with blinders on, screaming about how it's the best selling console or how much money Sony are making and how that means they're doing nothing wrong at all etc.) are getting restless. Every show that goes by with Sony not attending, every rumored event that doesn't end-up happening (I thought we were getting an ''E3 blowout'' tomorrow on Aug 19th, I haven't seen anything announced), every stupid thing Jim Ryan says or PS does, it all feeds an ever-growing resentment.
Meanwhile, wheather MS have the sun coming out of their ass and can do no wrong.... or if it's just a few crumbs thrown out which seem like more because XB fans have been starving since Kinnect 360 era, it looks even more major by comparison when Sony's fucking-up their own messaging. XB fans to can point to XB showing-up at trailer shows, and GamePass, and BC. And buying studios that leads to both the tantalization of 'future games coming', and the... i guess i'll call it reassurance... that their experiences as XB fans are safe-guarded. They haven't got the looming spectre of Tencent, Embracer Game/THQ Nordic, Facebook, Amazon, Apple looking to play in their ball pool, and take half the balls home when they leave and never return them.
The way Sony is going, whenever they decide to do an ''E3 like show'', it had better come out with CastleVania, MGS, Silent Hill/PT Remaster Collections, TLOU2 Factions, Killzone MP, SOCOM 2 Remaster, GTA Trilogy and whatever else is supposedly being worked-on, or else it will end-up feeling like a let-down no matter what. They're breeding toxicity and unhappiness in their own fans, and Jimbo can't see the train coming down the tracks because he's too busy counting money that was earned off the PS4 and PS4 leadership team rather than anything he's done with the PS5 leadership.