To clarify: What I mean by Sony getting their “shit together” is not to match Xbox Live Gold in Features. I have absolutely no doubt that they’ll be able to check the boxes in regards to features but the actual delivery of those things just lacks. This generation, Sony just didn’t get it right.
The PS3 is an amazing piece of hardware, I use it way more than my Xbox 360, but using it to me is like using Linux. Yes, I personally know how things work, what doesnÂ’t work and where things Sony has done are better than MicrosoftÂ’s. Playing online on the Xbox 360 is more like iOS. You can actually feel that smart people thought about things. They thought about where they should put stuff like Party Chat, how it should work, how invites should work and all that. Sony has invites as well and in some games theyÂ’re just like they are on the Xbox (meaning that itÂ’ll open the game, put you in the same lobby, etc). However, pressing X to invite someone on the Xbox is way more convenient than inviting someone on the PS3, where you sometimes have to go to invite someone, then it opens the messages-app to then have you confirm that before the message is actually being sent. I can invite 8 people into a party in the same time it takes me to send out a single game invite on the PS3.
To me personally, this is Sony’s main problem right now. Most things are kind of there but they’re also all kind of broken. After launching “incomplete”, they were never quite able to improve (enough). At first, I thought it maybe was the PS3’s ram that was limiting how much they can do, but now I’ve come to the conclusion that there’s something fundamentally wrong with Sony’s way of doing things and I’m losing hope that they’ll be able to fix this.
The reason for this is the Vita. When Sony was developing the Vita, they must have known what users want. Sony must know that consumers like consistency and a seamless experience and yet they launched another piece of hardware/software that lacks exactly that. Let’s just look at Cross-Game-Chat. Sony still doesn’t get it. How can they not make one of the most requested features simply work. There really aren’t a lot of requirements and yet the whole app is a failure / no consistent experience. Yes, the app is available but it doesn’t work with all games. It didn’t even work with all the launch games, for Christ’s sake. From the beginning, Sony was failing to send the message “Hey, this is a basic feature”. Now people have to ask whether it works or not, if a game disables it, etc. It’s bad. Same goes for the screenshot feature (though not as important to me personally). Introducing a feature that somewhat works but then failing to have it “just work”. Again, instead of introducing screenshots as a basic feature that the hardware “just does”, it’s a feature people have to think about.
Sony hasn’t learned a damn thing when it comes to what users expect. They made mistakes when it came to the PS3 and shockingly made similar mistakes again with the Vita. Sony could have sent the message “Guys, we actually do get it now” but they didn’t.
Sorry for the long rant, but since Microsoft and Sony are going for the same money, I think itÂ’s important to be reminded why Microsoft can charge (so much) for Xbox Live. ItÂ’s not like Xbox Live Gold is such a great offering, it definitely isnÂ’t. The sales are ridiculously bad, actually playing online it pretty much the same as on PS3 and I personally donÂ’t see any real reason why they would have to charge for this.
The thing is: People own the console and to get the most out of it, they have to pay. The kid who got his Xbox for his 13th birthday is an adult now and is used to paying money to play online. All his friends have an Xbox and theyÂ’re gladly paying as well. These people have been using their system for many years and when they now start to use the free service on the other consoles, they notice that theyÂ’re not getting the same thing. Sony is trying something different with PS+ (a service I absolutely love, though there are also some things wrong with it) but the fundamental problems with SonyÂ’s gaming hardware and the software implementation still exist. TheyÂ’re used to paying, theyÂ’re used to doing things a certain way so why would they now adapt to something else thatÂ’s arguably worse?
Microsoft will have to act when Sony does, but Sony wonÂ’t so theyÂ’re in a pretty safe spot right now.
However, what surprises me is that the various services like Facebook, YouTube, Netflix, and so on have absolutely no problem with being hidden behind a paywall. ItÂ’s baffling to me that Netflix is okay to have an arbitrary hoop that their potential customers would have to jump through. I expect changes in this space in the future.