miDnIghtEr20C
Banned
You are entitled to a refund. If the customer service rep told you all that stuff, they were incorrect.
343 wouldn't even know who to talk to, to tell them any such nonsense. Everyone here is heads down fixing the issues, not messing with consumers.
Apologies for your experience but it is not some developer mandate. It doesn't even work like that.
I have flagged it and it will be dealt with.
Game Over.