Manac0r
Member
Same thing happened to me, came to post my experience and first post nailed it.
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Your Joy-Con Repair Success Stories (or lack thereof)
- Thread starter Iced
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Same thing happened to me, came to post my experience and first post nailed it.
I was beyond impressed with Nintendo on this issue.
I had the desync issue with my left joycon, like many other people, and after exchanging it at the retailer once, and the problem persisting, I contacted Nintendo. He set up a repair ticket, sent me the info to ship it to them, and I did.
I had it back in about a week, good as new, with the problem resolved. I can't get it to desync now, even behind my back, with the switch 10-12 feet away.
Of course in the meantime, I had purchased a pro controller, so I'm not really able to take advantage of the now working joycon, but it's nice to know its fixed anyhow.
My only issue with this process is taking care of the shipping myself. I had to find a suitable sized box, come up with some padding to stop it from sliding around, and take it to the courier myself, on the other side of the city. I would have preferred them to send me a return box with label, where I could just pop the part in, call the courier, and have them come get it.
I had the desync issue with my left joycon, like many other people, and after exchanging it at the retailer once, and the problem persisting, I contacted Nintendo. He set up a repair ticket, sent me the info to ship it to them, and I did.
I had it back in about a week, good as new, with the problem resolved. I can't get it to desync now, even behind my back, with the switch 10-12 feet away.
Of course in the meantime, I had purchased a pro controller, so I'm not really able to take advantage of the now working joycon, but it's nice to know its fixed anyhow.
My only issue with this process is taking care of the shipping myself. I had to find a suitable sized box, come up with some padding to stop it from sliding around, and take it to the courier myself, on the other side of the city. I would have preferred them to send me a return box with label, where I could just pop the part in, call the courier, and have them come get it.
gingerbeardman
Member
Got a partial refund from Amazon and then repaired my Joy-Con myself, foam supplied by another UK GAF
zenspider
Member
Just call Nintendo support.
I got my UPS label ready to go for mine but I have to grab some packing tape over the weekend. Call was less than 5 min and the dude at Nintendo was great. In the meantime I snagged a pre-owned left Joycon from the local GameStop to use while mine is off getting repaired. Since GameStop has a 7 day full refund for pre-owned accessories and games I'll take it back on day 7 and continue to play Zelda and MK 8 all the while.
I may just decide to keep it as an extra though because it is in immaculate condition and was only $35 after the pro discount. Unfortunately it too has that intermittent loss of signal when docked though so I'd probably send it back to Nintendo also.
In any case, just 'rent' one from GameStop while yours is getting repaired and keep playing. There is a 1 year warranty for these things, not sending it in would be silly, get it fixed guys!
I may just decide to keep it as an extra though because it is in immaculate condition and was only $35 after the pro discount. Unfortunately it too has that intermittent loss of signal when docked though so I'd probably send it back to Nintendo also.
In any case, just 'rent' one from GameStop while yours is getting repaired and keep playing. There is a 1 year warranty for these things, not sending it in would be silly, get it fixed guys!
My left / blue JoyCon from the neon launch system would drop inputs and really perform poorly on the calibration screen compared to the right / red one. To the point that Mario Kart is unplayable without the cheat mode steering assist turned on (I noticed it's turned on by default, probably so Switch owners won't notice their fucking controller doesn't work correctly). So I sent it back to Nintendo on Saturday and received it back Wednesday. There's been no improvement whatsoever. Guess I'll have to call tomorrow and scream at the poor fucker on the other end of the line until I get a brand new Joycon out of it. That, or spend 70 fucking dollars on a "pro" controller.
Meadow Drone
Member
I gave them a call back to see if there was any kind of update I could get, and got a very long-winded non-answer, and said they can't simply replace it if the component order takes too long (though the last person I spoke to said that would be the case). They've had it since the 9th now. The guy started asking me what upcoming games I was planning to get, figuring I might be in for some - any - kind of compensation for having no joycon for longer than I've actually had the system but he literally just went on to sell me on buying more joycons and games to "fix" the issue in the meantime. Not pleased.
AbandonedTrolley
Member
You can't be without a console for a week? Honestly if something of mine that cost over £200 was faulty, I'd be sure as shit sending it back.
It was no problem only sending in the joycons.
sixteen-bit
Member
anyone buy those cheap replacement joycon shells? I want the neon yellow look without dropping another $80
It seems to depend. I've read reports of people having to send everything vs. just the single joycon.
Nintendo support is the absolute fucking worst.
To anyone that fixed their joycon themselves with conductive foam, is that the black foam that comes with some pc parts or its a diferent thing?
I have a corsair psu that came with a black foam cover and thought i used it for the fix, but im not sure if its the same thing, and im not sure where i would find this foam where i live.
I have a corsair psu that came with a black foam cover and thought i used it for the fix, but im not sure if its the same thing, and im not sure where i would find this foam where i live.
Had a great experience. Support was very helpful and friendly and the whole process of setting up the repair for my left grey Joycon. I am in California and so was their repair facility which helped, but I setup the repair and shipped the controller out on Tuesday, and had it back in my hands working perfectly on Thursday. Hard to complain!
I have the same exact story - including MK8 being the reason for sending my left Joy-Cons in. I also sent my Pro Controller in for repair because of the D-Pad issue. Until I packed up my Pro, I had no idea that I had the left Joy-Con issues because I had only ever used them in portable mode.
Sent the package with the 3 controllers (Pro, and 2 left Joy-Cons) on a Monday. The repair center received it on Wednesday. I originally told it would take 7 to 10 business days for the repair, but they repaired & shipped everything back then next day (Thursday) and I had them back in my hands on Friday.
Both left Joy-Cons now work as expected. The Pro controller D-Pad still has some accuracy issues (sometimes when I press "down", it still registers as "right"), but it's like 75% better than it was originally.
Definitely call Nintendo to set up a repair. They are very easy and pleasant to talk to.
BakedTanooki
Member
I got a Switch on my birthday 3 days ago and have the left joycon problem. It stops working when putting something in front of it. Sometimes my own fingers are enough to interrupt the connection. The right joycon is usually fine, but i can make it also stop working, like when putting it behind my back for example.
Don't they use the same connection method as the PS4 and Xbox One controller?
They work even through walls, lol.
Don't they use the same connection method as the PS4 and Xbox One controller?
They work even through walls, lol.
RichiRamjag
Member
_Spr_Drnk
Banned
Yeah, haven't really tried using the joycons detached before ARMS. But couldn't tell if I was just being shit at the game though..
Called Nintendo on a Friday, dropped package off on Saturday but it didn't ship until Tuesday because of Memorial Day. Nintendo revived it on Thursday and overnighted me the replacement so I would have it on Friday. Total turnaround of 7 days only because of the holiday. I was pretty pleased.
I sent in two pairs last week and got them back this Monday, the connection is slightly better but still drops out whenever I hold them too close to my body or at a certain angle away from the console.
Hopefully the new yellow version will not have this problem, hard to believe they released a motion-focused controller with such a poor signal.
Hopefully the new yellow version will not have this problem, hard to believe they released a motion-focused controller with such a poor signal.
ViolentP
Member
Apparently Nintendo sent my Switch with joycons out yesterday. Here's what the tracking info looks like:
When I click "verify entry/refine search" and enter additional info, nothing happens. Has this happened with anyone else's tracking number?
This is usually the state when the shipping label has been created but not scanned onto the first truck yet. Give it today before contacting them.
I got my left con fixed, and it seems better, but not perfect. Totally dealable, but sometimes it will drop when I obstruct it too much.
My experience with support though, was horrible. Guy on the phone was a bit of a prick, and it took 14 days to get them back to me. none of the tracking info they sent me was correct, so I had no idea where they were at any point in the process, expect for the day Nintendo had them.
My experience with support though, was horrible. Guy on the phone was a bit of a prick, and it took 14 days to get them back to me. none of the tracking info they sent me was correct, so I had no idea where they were at any point in the process, expect for the day Nintendo had them.
gregor7777
Banned
Called and got a 2day label on Monday, sent it in, and had it overnighted back to me by Friday. Works great now. Very pleased.
That's what I was thinking too, but I'm still just paranoid about it due to its value. Thanks!
ViolentP
Member
Worst case, Nintendo will send you a replacement if it is lost. Bad news is it will take around 10 days for the investigation to complete. It's what happened to me and I ultimately ended up with 2 left joy-cons.
So, does Nintendo normally provide documentation for what exactly they did to resolve the issue? I got my Switch and Joycons (yes, I sent everything) back today to resolve the signal issue. All I received in the box is a "PICK SLIP" which doesn't really tell me anything. On the repair order status page for my repair, it says "Buttons are Not Responding on a Joy-Con, or are Responding Incorrectly on a Joy-Con / 4511" under repair details, but that just seems like the description I gave them. It doesn't seem like they did anything. And the problem hasn't been fixed. Just seems like I was without my Switch for over a week for nothing.
ViolentP
Member
The replacement they sent only had a pack slip. The one that was repaired did come with documentation stating what occurred with the repair. In my case, they said they couldn't replicate the problem so they replaced/repaired based on similar issues.
Diablohead
Member
similar results here, it helped with the random drops but it's still not as good as the right hand side joycon which is perfect.
Fleet_of_Foot
Member
- I called Nintendo and the guy was very polite and a native English speaker which was nice.
- He sent me a label for ground shipping to send the Joycon in.
- I put a note in the package that was kind of like "Hey I'm really sad this thing doesn't work, please fix it quickly, my brand new Switch is worthless without it." I felt kind of slimy doing it but...
- The received my Joycon, fixed it that day, and shipped it back to me for delivery by 10:30 the very next day.
I sent it in on a Thursday. I had it back the next Tuesday morning. Seems to work fine now.
The Omega Man
Member
In Canada the turnaround is almost 2 weeks, at least for us who live on the east coast since we need to ship it to freaking Vancouver.
However, my JoyCon came back working great.
However, my JoyCon came back working great.
Dr_LucienSanchez
Banned
Are they actually fixing the joycons? Or just sending out different replacements?
Mine was one of the messed up left ones, I bought it last month. I called support, they were very pleasant. I was provided a shipping label for UPS ground, but they repaired it within a day of receiving it and shipped it back overnight.
I also got the letter that said we didn't find anything wrong, so we went ahead and repaired it for you.
Hey, Nintendo is gonna Nintendo; they'll fix it, but they aren't going to put in writing they were responsible. It was a pretty smooth process, took about a week total. Joycon works perfect now.
I also got the letter that said we didn't find anything wrong, so we went ahead and repaired it for you.
Hey, Nintendo is gonna Nintendo; they'll fix it, but they aren't going to put in writing they were responsible. It was a pretty smooth process, took about a week total. Joycon works perfect now.