Because it sounds like he's asking for a refund for a problem he just made up because he thought that would be easier. If he wants a refund for the server issues he should ask for one for the server issues. Maybe he would have gotten one.
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EA refuses to refund user for Sim City and then threatens a ban if they chargeback
- Thread starter IcyRhythms
- Start date
Because it sounds like he's asking for a refund for a problem he just made up because he thought that would be easier. If he wants a refund for the server issues he should ask for one for the server issues. Maybe he would have gotten one.
Shining Sunshine
Banned
He can't play a single-player game that he paid for and installed. It's broken.
Uh, technically it is not a single player game.
Shining Sunshine
Banned
I'm not sure where you heard that it was a single-player game.
I really hope this winds up on every front page out there in a few hours. I have a special hatred for anti-consumer practices.
I'll probably get Mirror's Edge 2, but that's the only EA game I'll probably ever get again. Haven't gotten any EA games since Mirror's Edge. Fuck this. Can't even play their demos unless you sign into their bullshit, even on consoles.
I'll probably get Mirror's Edge 2, but that's the only EA game I'll probably ever get again. Haven't gotten any EA games since Mirror's Edge. Fuck this. Can't even play their demos unless you sign into their bullshit, even on consoles.
ClovingWestbrook
Banned
As shown above they no longer do. You have access to all of your already purchased games but lack access to community features and you cant buy any games. But as Chase showed the limitation goes away after nine weeks regardless.
Well EA, it's been a slice, but I'm sick of your shit and I think I'm done with you for good now.
Edit:
Congratulations someone falls for that BS, just like Diablo 3. The fact people defend anti-consumer behaviour is why it continues to happen.
Edit:
Congratulations someone falls for that BS, just like Diablo 3. The fact people defend anti-consumer behaviour is why it continues to happen.
RobotMafia
Banned
Sadly this is true and too many dumb fuckers bought this shit. CliffyB for life.
Exactly.
I'm not defending it. I hate it but legally it is not a singleplayer game.
Treemonkeys
Member
EA are cunts but... always online game, you know that servers are not going to be up 100% of the time, it's not even possible, not really a broken game.
#1 No, they don't.
#2 No one knows because they can't connect to the <parameter: string>
I used to think EA customer service was pretty cool. About 5 years ago, they replaced my Rock Band disc that got a circular scratch because of the 360's shitty disc drive. This was back when EA was replacing broken drum pedals and Microsoft was replacing RROD 360s. Maybe that helped.
Well, thats the trap. Once you owned the game and have been able to play it always. Now you have to ask for access after purchasing and have to hope its running.
5 years ago? Like 2008? Would explain it.
I don't think the game's officially out over here until Friday though.
J
Jotamide
Unconfirmed Member
Sigh...why do people keep buying games from EA then? If you don't like them, don't support them. Period.
bull fucking shit
I have magical eyes which can see through BS forcefields.
My friend bought a buggy ass broken game from Steam awhile back and asked for a refund, the rep didn't grant it. He filed a charge back and they closed his steam account until he reversed it.
Raitosaito
Member
I saw this in the other Sim City thread.
Oh god, it's hilarious.
Dat outsource customer service. God, EA.
Oh god, it's hilarious.
Dat outsource customer service. God, EA.
But that makes it completely broken. You spend 60 dollars for a title you can't even play? That is broken.
Seriously though, this is a huge epidemic we are facing if we don't stand up to it, and I don't like it in Free To Play games either... especially when Valve get it so right (and the Magicka guys are doing well with the idea as well, mostly cosmetic upgrades with bigger content being a bit more costly but more traditional in expansion as well) and most get it so wrong.
And DRM is never going to be successful, the more DRM I see the less I spend on games. I can accept Steam, I can accept uPlay, I do not accept always online / etcetera.
Back when the industry made it so you couldn't return games (/movies/music) people should have fought, because 'this product does not meet my expectations' SHOULD be a reason to return something and anything non entertainment usually has a return option for that very reason. Entertainment? No, they just take it and feed you garbage. Yes, people were burning the games/movies/CDs just like they are downloading it now, but back in the day people were copying cassette tapes as well so it isn't a new idea and it should never have been turned into what it is.
He should absolutely be entitled to a refund, I already said it. However he bought a game that is advertised as Online Only and he was fully aware of the fact either way he should be refunded.
If he does a chargeback any game he has on Origin should still be accessible but either Sim City should be taken away or if they are going about bans for it than so be it as long as he has access to his library.
I bought it and am fully aware that it's online only, If I wanted a refund I should also be entitled to one but I knew what I was buying when I got into it and am dissapointed it's not a 100% uptime but I am not surprised it had a problem, So am I a sucker who bought it and doesn't want a refund? No but I am glad I got it and I don't regret owning it.
Holy shit.
"Please contact in 4-5 hours."
"Please contact in 5-6 hours."
"You will surely get the karkland."
I fucking died.
Due to the nature of the image you quoted it is very long, you should edit out the actual image
Only because you asked nicely
Due to the nature of the image you quoted it is very long, you should edit out the actual image
Alcotholic
Banned
Their customer support has always been shit. I'm not surprised by this, but I've never really witnessed a conversation like these. They clearly are aware of it since they have won awards for their awful service, but why dont they do anything about it?
The problem is meeting expectations is completely subjective. Whose expectations are we meeting? The consumer? That seems completely open to abuse. What is to prevent the consumer from consuming the product and returning it because they didn't meet his or her expectations or just flat out lying in order to get goods for free?
In this age it is almost impossible not to be educated about videogame purchases. If a game doesn't work (In this case, people who are upset should get a refund). All this is doing is giving uneducated consumers a way out. As for me, I was well aware of the DRM and choose to get it anyways because of the risks.
I just picture this happening at any other physical game store. If some mom bought a game and didn't realize it was online only, they could get a refund in 5 seconds. It's still not really a great excuse, at all.
superchunk
Member
Due to EAs squabble with Nintendo I had already decided to not buy EA. This just further illustrates that I have no desire to fund this company. Guess no future Battlefield games for me.
Duckhuntdog
Member
Nintendo may have screwed themselves for losing EA's support. But looking at this, maybe they were smart in telling EA to fuck off with trying to force Origin to be the online infrastructure for WiiU.
Got a link to that thread? How on earth did I miss that?
adasdasd
Guess I dodged a bullet by not buying this, which is a shame when I was really looking forward to it.
meltingparappa
Member
Guy was totally in the right, but quickly escalating into a tantrum and calling the internet to dispense justice is pretty great.
"This chat text goes viral"
"This chat text goes viral"
No man, it is impossible for us, those who educate ourselves on video games to not be educated. Where do you look up? Reviews? Direct yourself to the ongoing thread we have on Polygon, or the other scandals. Reviewers are enthusiast press and god damn do they get enthusiastic.
And word of mouth? Games are being forced into this "get it at launch" syndrome and word of mouth isn't a factor for them anymore (which is a shame, too many smaller titles have drowned from that when they deserved legs).
I'd be hard pressed to say that the average consumer is any more learned on video games than you are on vacuum cleaners, they know which brands are popular and pick from that.
Why not? I've resorted to that measure in a different way (not online) before, when dealing with hidden fees and etcetera with a gym membership. I simply told them I'd go to the news.
You have to remember, if this gets big enough maybe IGN and etcetera will continue being bosom buddies with EA but mainstream press has discussed negative press on games before in similar situations.
But I gotta play NHL...
Not really.
From dust was unplayable on PC, had always on DRM and people could not play.
I got a refund 4 days after release, without any problem.
RiccochetJ
Gold Member
You got a refund. You didn't do a chargeback. Completely different thing.
He didn't chargeback after it was stated that a refund was being offered and then denied to him.
ClovingWestbrook
Banned
EA wont offer him a refund. And if he did a chargeback on Steam he wouldnt lose access to his games.
Mr.Wreckless
Banned
What retail stores allow you to return open video games?
http://en.wikipedia.org/wiki/Friendly_fraud
Threatening a chargeback is NOT the right way to handle this. EA is in the right.
Also, can we PLEASE stop taking outsourced, poorly trained customer service reps as official representatives of a multimillion dollar company?
Threatening a chargeback is NOT the right way to handle this. EA is in the right.
Also, can we PLEASE stop taking outsourced, poorly trained customer service reps as official representatives of a multimillion dollar company?
ugh_the_boot
Banned
My friend and I went to Jb Hi-Fi and Eb games on our lunch break today to have a look at the pricing and hopefully pick it up . After spending too long contemplating over the standard/collectors/limited edition I decided my 'Little Vienna' sandwich was more important so we left without buying the game.
After getting home and reading about all these server problems and most especially this hopeless customer service we have both decided not to purchase this game. I will wait till next week for God of War: Ascension and forget the latest Sim City exists.
Thanks for saving me some money EA.
After getting home and reading about all these server problems and most especially this hopeless customer service we have both decided not to purchase this game. I will wait till next week for God of War: Ascension and forget the latest Sim City exists.
Thanks for saving me some money EA.
EA is trying to beat Activision. Its like the Blood wars. Demons vs Devils. Hell, I think EA is worst than Activision right now. At least Activision games work.
If the cashier at Mcdonald give me the wrong order and I ask to get the right order and it does not give it to me, and then say to either eat my food or I will get kicked of the restaurant, it does affect the company. That's why they are the public guys. They are trained to smile, do the speech, and handle minor transaction. A client give them problems or ask for refund, refer to the manager.
If the cashier at Mcdonald give me the wrong order and I ask to get the right order and it does not give it to me, and then say to either eat my food or I will get kicked of the restaurant, it does affect the company. That's why they are the public guys. They are trained to smile, do the speech, and handle minor transaction. A client give them problems or ask for refund, refer to the manager.
ClovingWestbrook
Banned
It is if EA refuses to comply with the refund. Especially since EA (and every other online retailer) required their customers to agree they wouldnt take part in class action lawsuits.
Are you kidding me? We have lets plays, livestreams, marketing, trailers, reviews, news sites, forum member impressions, Vlogger impressions (total biscuit), demos etc... literally I could watch a entire play through of a game on the internet in the first couple of days of its release. If this was 1990 and nobody had internet I would be agreeing with you but nowadays their is no excuse.