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[PapaEmeritus]

My question is like for Xbox . If you put the Xbox to sleep the game runs in the back, wonder if that counts towards the two hours. You could hate it and play 1.5 hours turn off the xbox to tend to your kid and then you can't return it? Guess we'll find out more down the road

 

[ironcreed]

All the times I have instantly regretted buying a game that I was stuck with because I could not get a refund via customer service. This is beyond a big deal.

 

[Hatefilled Vengeance]

Nice. Awesome move.

 

[TriGen]

That's awesome I've been hoping we'd see more stuff like this on consoles.

 

[HiiiLife]

Based Microsoft is based.

 

[wesleyshark]

All the times I have instantly regretted buying a game that I was stuck with because I could not get a refund via customer service. This is beyond a big deal.

Dragon Age Inquisition, looking at you. 😂

 

[Theorry]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

 

[xxracerxx]

My question is like for Xbox . If you put the Xbox to sleep the game runs in the back, wonder if that counts towards the two hours. You could hate it and play 1.5 hours turn off the xbox to tend to your kid and then you can't return it? Guess we'll find out more down the road

No way that would count towards game time.

 

[bede-x]

Backwards compatibility, refund service, hardware aimed at the core gamer.. Ok MS, you've convinced me to get Scorpio.

 

[Shahed]

Tbis is great news and props to Microsoft for doing this. The only slight issue I have is the fact it's necessary to download and launch the the thing first.

But still this is nice

 

[Okami Haundo]

This is incredible! Not entirely surprising given how open they were about allowing refunds already. Digital pre-orders allowed full refunds up until the day of release IIRC. In most cases, you were also allowed to request a refund for games you didn't start playing yet. This only makes that better!

 

[sangreal]

My question is like for Xbox . If you put the Xbox to sleep the game runs in the back, wonder if that counts towards the two hours. You could hate it and play 1.5 hours turn off the xbox to tend to your kid and then you can't return it? Guess we'll find out more down the road

If it's like the EA access trials, I would make sure you manually quit any games you may want to return

Tbis is great news and props to Microsoft for doing this. The only slight issue I have is the fact it's necessary to download and launch the the thing first.

But still this is nice

You shouldn't have any problems getting a refund in that case, it just won't work through the self service portal for whatever reason. You can get refunds through support today

 

[D4Danger]

My question is like for Xbox . If you put the Xbox to sleep the game runs in the back, wonder if that counts towards the two hours. You could hate it and play 1.5 hours turn off the xbox to tend to your kid and then you can't return it? Guess we'll find out more down the road

I don't think that counts​. I've left games in sleep mode and they don't say I've played hundreds of hours.

 

[Miles Quaritch]

Right now MS are not in my good books since that E3 disaster. However, this is genuinely a great move and I have regained a lot of faith in their motives with this.

You seriously held a four year vendetta against MS?

That's some petty ass shit my dude. Might be time to re-evaluate some shit.

 

[PapaEmeritus]

I hope Nintendo and Sony follow.

Nintendo

 

[Gowans]

Great news! Easy way to cancel preorders too.

And I guess for the bigger refunds outside of the it's still xbox support as normal!

Still so happy they refunded me a $75 game a year after purchasing 👍

 

[GTSweet]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

And none of these features available or announced at launch window. Platform and service continuing to evolve. I like that!

 

[Savantcore]

Now I just need games to refund.

Nah for real, good on MS. Hopefully this sets a decent starting point for all three next gen.

 

[Okami Haundo]

My question is like for Xbox . If you put the Xbox to sleep the game runs in the back, wonder if that counts towards the two hours. You could hate it and play 1.5 hours turn off the xbox to tend to your kid and then you can't return it? Guess we'll find out more down the road

It shouldn't count like that. I've put my console into sleep mode while playing EA Access trials and it doesn't count against my 10 hours of playtime.

 

[shintoki]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

Basically, keep impressing me MS with these pro consumer decisions that also benefit you

 

[ironcreed]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

Plus Xbox Live and Games with Gold being better. It's not even close when it comes to services and features and they will soon have the best hardware as well.

 

[Possumowner]

Unexpected and great,over to Sony and Nintendo

 

[icespide]

You seriously held a four year vendetta against MS?

That's some petty ass shit my dude. Might be time to re-evaluate some shit.

I mean...what they tried to do originally with the Xbox One was pretty shitty. I would not be surprised at all if some people swore off MS forever because of it

 

[Doctor_Thomas]

It forces their hand if it becomes a major selling point for MS. If people start buying xboxes over PlayStation's because of it. Things like this tend to be overblown around here in terms of market impact. Remains to be seen how much the general audience will really care about digital refunds, but either way it's a step in the right direction.

This is important. I think a lot of people oversell features that just aren't important to the average person, remember the 4K Blu-ray thread where people on here were, seemingly, livid the PS4 Pro didn't have it, but the XB1S does? The public doesn't care because they don't even care about the Pro and they don't care about 4K Blu-ray when everything is streaming now.

 

[GTSweet]

If it's like the EA access trials, I would make sure you manually quit any games you may want to return



You shouldn't have any problems getting a refund in that case, it just won't work through the self service portal for whatever reason. You can get refunds through support today

This is true. I accidentally lose 3 hours of my Madden 17 trial because I didn't quit out when I switched to Netflix.

Just have to be careful if you're even considering refunding with your time/game management.

 

[Kaako]

I highly doubt Sony and Nintendo do jack shit though for all the people saying "your move." lol

 

[Gestault]

This is awesome. Such a good marketplace.

DLC, season passes, and add-ons are not eligible for self-service refunds.

I'm positive this limitation is because there's no simple way to track usage of the core game vs. DLC. It's a notable limitation, but understandable.

 

[ironcreed]

I mean...what they tried to do originally with the Xbox One was pretty shitty. I would not be surprised at all if some people swore off MS forever because of it

Their loss.

 

[SRTtoZ]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

Yea I certainly like the way MS is going even though I'm not their core audience as I mainly PC game but this shows me MS is willing to change for the better and that hopefully means improving their PC storefront.

 

[Fisty]

Damn! Sony better be taking notes, this is huge. Good job on MS here, took way too long for this to get rolling on consoles

 

[Oynox]

wow that is absolutely great!

 

[op_ivy]

He'll yes. Killer

 

[nekkid]

Second place Microsoft is best Microsoft.

 

[HStallion]

Damn! Sony better be taking notes, this is huge. Good job on MS here, took way too long for this to get rolling on consoles

I'm sure Sony will care when MS starts beating them in sales.

 

[hemo memo]

Fantastic. So you don't have to fight customer service for something like NMS fiasco and you can just simply ask for a refund.

 

[Floex]

You seriously held a four year vendetta against MS?

That's some petty ass shit my dude. Might be time to re-evaluate some shit.

Eh? Microsoft have been in the toilet since then. Great to see them finally step again, now bring the games.

 

[Morts]

This is great. I really hope Sony follows suit.

Next: let us price-match retail by holding a Best Buy ad in front of your Kinect.

 

[Primethius]

Their loss.

That's kinda the point though. I doubt most of those people feel a loss.

I'm sorta in the same boat. All these features are cool. And I don't feel like there's been any loss.

As these are corporations, the idea of calling it a "vendetta" seems hilarious to me. It's consumer transactions and I'm not sure why being a self-interested consumer is a bad thing.

 

[xxracerxx]

I'm sure Sony will care when MS starts beating them in sales.

You think this is the tipping point? I know we get excited for things like this, but joe schmo are going to continue down the same path they have been on.

 

[Darklor01]

This is great. I really hope Sony follows suit.

Next: let us price-match retail by holding a Best Buy ad in front of your Kinect.

Hold a what in front of a Kinect?

 

[Raide]

Interesting! I am liking the direction ms is going in, if the recent announcements are anything to go by.

 

[icespide]

I highly doubt Sony and Nintendo do jack shit though for all the people saying "your move." lol

Sony maybe. Nintendo lol

 

[Zedox]

EA Access, Play Anywhere, Game Pass, Backwards Compat, Self Refund, Keeps on going.

Clubs, Looking For Group, Arena, Beam, keep the train going...

 

[soundscream]

A necessary move if they want more people to embrace digital, and move away from physical. Their customer support has always been very good, adding this feature just makes me more comfortable being part of their ecosystem.

 

[MCD]

Please focus on the Win10 store next.

 

[nowheretorun]

Superb Microsoft.

So is this basically a try before you buy?

 

[Chill Penguin]

Damn that's great. MS really trying hard to get those core gamers back. I was doubtful but I'm starting to see myself getting the Scorpio.

 

[cripterion]

I'd like to refund my Day 1 XBox One, can I please

 

[Fisty]

I'm sure Sony will care when MS starts beating them in sales.

Sony had no incentive to add external HDD compatibility. They aren't just sitting around with their thumb up their ass because they're in first

 

[Iced Arcade]

wow nice.