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Microsoft to offer Self-Service Refunds for Xbox One & Win10
- Thread starter GreyWind
- Start date
This is amazing, and I said this before....the orig policies are going to start coming back. And I hope some do.
Some were good, some bad. This wasnt part of them IIRC, but still.
MS is really fighting to compete. Real nice, MS. Real nice.
So, compared to Steam can you sell your games?
Some were good, some bad. This wasnt part of them IIRC, but still.
MS is really fighting to compete. Real nice, MS. Real nice.
So, compared to Steam can you sell your games?
BRocknRolla
Member
This is a start for MS. Hopefully we have something better than this and on all platforms in the next couple years.
This!
A win for the consumers, very gud.
Jesus Christ that's like 5 months away at minimum rofl.
Jesus Christ that's like 5 months away at minimum rofl.
Primethius
Banned
Most people don't swear off companies forever. But even if they did, so what? They are corporations. They aren't entitled to anyone's money.
I went to PC last gen because the big three were doing tertible (imo). And if I had sworn them off forever, I'm not sure why that matters? Why are we pitying multi billion dollar corporations?
That seems dumb to me.
Bootador83
Member
If the game has a 97 average on metacritic MS won't refund.
Zelda port confirmed!!!
The Jackdog
Member
They've been listening to feedback and implementing top user features for months. How is this a start and what's a finish?
tearsintherain
Member
very, very cool of microsoft. I hope they have some big game announcements at E3, that plus Scorpio plus this could convince me to move more of my multiplat purchases to xbone.
InsaneTiger
Member
I think you mean US, I believe EU countries have to allow refunds. Am I wrong?
Zvonimir Boban
Banned
In that case just give Xbox Support a ring and they'll sort it out, same if you played a game for more than 2 hours.
I bought Don Bradman Cricket 17, played it for around 10-11 hours and was offended at how shit it was so I picked up the phone and told the young lady that the game was terrible and buggy and got a refund without any trouble. Whole thing took about five minutes.
Origin's is not the same.
It only applies to EA's games and a select few others since they are the only ones that are "participating" in the "game guarantee". Other games on the service get nothing
Backfoggen
Banned
No console has self-service refunds anywhere.
Of course they should. But often times until a company desperately have to they won't.
MS is in underdog mode and are about to release another console. They can make changes to their platform and approaches to make their vision of their console more palatable to potential and current costumers. And try and force their competitors to do the same.
It's what Sony did to them in the run up to the XB1 reveal and release. made pretty much all their policies look old hat and very consumer unfriendly.
Xaero Gravity
NEXT LEVEL lame™
I'm honestly stunned that Guymelef hasn't posted that by now.
Yup.
Well, just look at Sony vs MS 2013 console launches...lol. Back then it wasnt MS. Overall the orig policies were kinda bad but there were a few that were nice IMO.
MS has been turning things around for sure since then.
A lot of the time places either get around it via loopholes or are fighting it, or they make it unreasonbly annoying to get a refund.
Sad Affleck
Member
Great stuff, well done Microsoft.
Well, as long as you are not doing returns on a weekly basis I would assume.
Phil Spencer
Loving this MS, Scorpio beasting and now this. Can't see any option but for Sony to follow suit, otherwise they'll be a sudden shift in digital purchases from PSN to XBL. Sony aren't going to sit there and let that happen. Best way for changed is when it impacts your bottom line.
LordBaztion
Member
DLCs and season passes are not refundable, I wonder if you can refund the definitive edition of a game
Xaero Gravity
NEXT LEVEL lame™
Naturally. Who in the hell would do that, other some moron who tried to take advantage of the system? I am sure there will be checks in place for that sort of thing. But as it stands, this is a big deal.
Domcorleone
Member
This is great. I hope Sony follows suit
ShadowKingpin
Member
Sony better man-up and follow. Major props to Microsoft for doing this!
This all depends on how MS has set this up, if they treat them as independent packages / applications etc.
Also wondering about virtual items / currencies / subs etc etc
Chill Penguin
Member
I can't imagine the state of Sony and Nintendo's online services if it wasn't for Microsoft. This is why competition is good. I imagine we'll see this for all consoles eventually.
PyroPaperPlanes
Member
Okay, I wasn't expecting that. Kudos Microsoft for taking the lead there.
InsaneTiger
Member
Dinky Dino
Member
Hm this is pretty big.
Microsoft just won't stop.
Microsoft just won't stop.
What if I log into another account on my primary console to start and finish the game?
Edit: Not stating that I will personally do this as I buy only games I know I want and don't buy games for the Xbox platform at the moment.
AntraxSuicide
Banned
Sometimes I chuckle at what their online networks would look like without Live ever existing.
drotahorror
Member
Very nice. I wish this was an industry standard.
Goose_Se7en
Banned
This is actually pretty big, especially on console. Competition is such a beautiful thing really and MS -since Spencer came on board- has begun to turn things around from that disastrous 2013 launch. Kudos to them.
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