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EVGA GeForce GTX 1080/1070/1060 BIOS Update

pity they couldn't be more like WD

in saying that no amount of complaining would change there mind ?

I'm going to ask them when enquiring about this temperature issue. Funny thing is if I decided to return it to Amazon USA they would probably pay the return shipping costs for me. But EVGA say they would rather you do the RMA through them.
 
Oh, so it's only a dollar hold? That tempts me again to do the cross ship RMA even though doing the thermal pad replacement isn't complicated and it'd let me put some better thermal paste on the GPU. Today/Friday is day 30 since I received my 1070 FTW so I imagine they'd still be cool with sending a new one instead of a refurb. Only thing is it'd suck to get a replacement that turns out to be worse off in the "silicon lottery" than the one I currently have which wasn't a big winner in that regard in the first place.

Guess I should've made a topic on it since I posted updates on this in the 1060, 1070 and 1080 review topics a couple days ago. ¯\_(ツ)_/¯

This is the card I have. Let's hope I'm alright.

But how do I even go about telling if I have a problem? My temps have never exceeded 78 degrees during gameplay. I've seen the card idle to as low as 28.

Unless you have a thermal imaging device you likely won't be able to really tell since there's no temperature sensor on the VRM. You really should apply the pads or RMA.

I didn't even know this was a thing until I found an offhand remark about it on Reddit earlier today. I've never had any heat problems with my card, but I have been using a custom fan curve since day one, so it's always run pretty cool. I might do the BIOS update at some point, but if I'm using a custom fan curve it probably won't affect anything anyway.

The thing is you can't really tell if there's a problem until it happens unless you're looking for it and the higher fan curve is just a band aid fix.

I have a evga 1070 sc, I thought only the 1080 ftw's had issues? I'll download the update, but would it be a better idea for me to RMA my card? Don't want any chance at all of my computer catching fire.

All of the cards with the ACX 3.0 cooler is having this issue because in someone's brilliance they decided to not add thermal pads while every other board partner and the Founders Editions cards had them.

EVGA is easily one of the best brands on the market. This is the first time I can remember something like this happening with them and they are handling it very well.

Two years ago their initial run of 970s with the ACX 2.0 cooler had an issues as well with heatpipes not making proper contact with the GPU die.

Hmm. Did the memory issue ever get fixed? I'm guessing I'll be giving up my Samsung RAM and getting a card with Micron.

The BIOS update for that came out a couple weeks ago and did fix the issue but while it did improve overclocking (at least it did in my case allowing me to go from a max of 8500MHz to 8900MHz) it's still not as good as the Samsung memory.

That then goes to the further issue of this VRM mess, it being so close to the memory can lead to problems as well if the VRM gets hot enough to increase memory temps above its spec which with how heat can apparently get insulated by the backplate is a likely possibility. THEN there's an issue in some cases where the thermal pads for the VRAM aren't actually making contact with the memory and are in turn useless.


EVGA dropped the ball. I have one EVGA 1080 too. But this video is fucked. He blocked one of the two fans and doesn't connect power cables to the gpu increasing the current from the pci.

The fan is "blocked" by a PCI card, another video card in an SLI set up would do more to hinder airflow than that thing and even without the connectors plugged in that should not happen by just going off the PCIE slot power, at worst what should happen is either the computer not starting with a beep or/and an error message popping up on the display about the cables not being plugged in or the GPU being severely down clocked, not having it plugged in would lead to card shooting off a flare. The VRM was already fucked when his display "black screen'd", had the power connectors been plugged in this still would've happened.
 
Unless you have a thermal imaging device you likely won't be able to really tell since there's no temperature sensor on the VRM. You really should apply the pads or RMA.

You said that to someone with a 1060 SC ACX 2.0 card, which is not covered in the current RMA offer. So far EVGA hasn't given reason for 1060 ACX 2.0 owners to be worried. Explicit reason, anyway, hehe.
 
1070 FTW owner here since early october. Though I haven't experienced any issue so far with the GPU I'm kinda worried, so I'm considering RMA the card, but.. ¿does EVGA already have "fixed" units available to replace the ones under warranty?
 
I found it odd to see the flash utility close immediately after completion, at the very least they should've added "update successful" and press a key to exit.
Afterwards I ran GPU-Z and noticed some details were missing so after a reboot it all appeared as normal.
So far I'm seeing difference of 7C while under heavy load and I did notice Hitman runs a bit smoother.
Will add the pads as a precaution when they come in the mail.
 
You said that to someone with a 1060 SC ACX 2.0 card, which is not covered in the current RMA offer. So far EVGA hasn't given reason for 1060 ACX 2.0 owners to be worried. Explicit reason, anyway, hehe.

The ACX 2.0 doesn't have the design oversight so he should be safe.
 

Kadin

Member
1070 FTW owner here since early october. Though I haven't experienced any issue so far with the GPU I'm kinda worried, so I'm considering RMA the card, but.. ¿does EVGA already have "fixed" units available to replace the ones under warranty?
I was told by them over the phone that while normal RMA's are within 24 hours, this will take an extra 2-3 days due to high number of requests. But you don't send yours in until the replacement arrives so do it when you can.
 

ISee

Member
1070 FTW owner here since early october. Though I haven't experienced any issue so far with the GPU I'm kinda worried, so I'm considering RMA the card, but.. ¿does EVGA already have "fixed" units available to replace the ones under warranty?

I wouldn't RMA if you are on a card with samsung memory, chances are high that you'll get a model with micron memory if you get a new one. Just check with a tool like gpu-z and check your temperatures while gaming (after ~ 20 minutes, something gpu intense).
Also thermal pads aren't that hard to install, it sounds more intimidating than it really is.

https://www.youtube.com/watch?v=8DQYP0SN_Kk
 

inner-G

Banned
I wouldn't RMA if you are on a card with samsung memory, chances are high that you'll get a model with micro memory if you get a new one. Just check with a tool like gpu-z and check your temperatures while gaming (after ~ 20 minutes, something gpu intense).
Also thermal pads aren't that hard to install, it sounds more intimidating than it really is.

https://www.youtube.com/watch?v=8DQYP0SN_Kk
GPU z measures GPU temperature but not memory, right?
 
I was told by them over the phone that while normal RMA's are within 24 hours, this will take an extra 2-3 days due to high number of requests. But you don't send yours in until the replacement arrives so do it when you can.

Interesting, I can wait a few weeks/months, there's no rush. Thanks for the advice :)

I wouldn't RMA if you are on a card with samsung memory, chances are high that you'll get a model with micro memory if you get a new one. Just check with a tool like gpu-z and check your temperatures while gaming (after ~ 20 minutes, something gpu intense).
Also thermal pads aren't that hard to install, it sounds more intimidating than it really is.

https://www.youtube.com/watch?v=8DQYP0SN_Kk

Well, I wasn't lucky, my GPU has micron chips, but I don't really care about that, while I'm kinda worried about the temp issue. Anyways, as long as the installation procedure doesn't void the warranty (I also paid for the 2 extra years) I'm okay with that.
 

ISee

Member
GPU z measures GPU temperature but not memory, right?

There is no software solution to measure memory temperature, because there is nothing that is able to measure it on your card.

Thats too many thermal paste wtf?

yeah I know, but he also explained why he thinks that it's okay... also about comments like this :)

Interesting, I can wait a few weeks/months, there's no rush. Thanks for the advice :)



Well, I wasn't lucky, my GPU has micron chips, but I don't really care about that, while I'm kinda worried about the temp issue. Anyways, as long as the installation procedure doesn't void the warranty (I also paid for the 2 extra years) I'm okay with that.

AFAIK it doesn't void your warranty (in this case).
 

Dark-VIII

Member
i don't know what happened when i updated the VBios but it was confusing

tried Gears of War 4 benchmark at 2K Ultra setting and the max temp i got was 69
on 4K i got 72, much better than the 79~80 i was getting
 

inyue

Banned
Hope the thermal mod can be shipped to Japan because I couldn't get the free PowerLink thing...

And does someone know what exactly is changed on the fan curve vBios update? I'm pleased with the noise levels of this card, it's pretty quiet even in full load and with good temps..
 

Vuze

Member
Hope the thermal mod can be shipped to Japan because I couldn't get the free PowerLink thing...

And does someone know what exactly is changed on the fan curve vBios update? I'm pleased with the noise levels of this card, it's pretty quiet even in full load and with good temps..
Apparently EVGA upped the max speed of the fans. So the fans will spin faster at the same percentage (obviously also producing more noise).
 

Lord Panda

The Sea is Always Right
Update on my situation, in case it helps anyone. I left it for a while and it just sat there with a blinking cursor, no feedback or anything. So, reluctantly, I killed the processs and restarted to make sure it hadn't screwed up my BIOS. Luckily, it came back up successfully, but the BIOS was not updated.

So, I booted into safe mode before trying again. I also moved the executable to my C drive instead of running it off my D drive (which hopefully shouldn't make a difference, but just in case something in there was hardcoded to use C). Doing that, it ran in a couple seconds, I rebooted, and my BIOS is updated.

Same thing is happening to me. About to reboot into safe mode and follow your dark path.
 

Koeta

Member
I wouldn't RMA if you are on a card with samsung memory, chances are high that you'll get a model with micron memory if you get a new one. Just check with a tool like gpu-z and check your temperatures while gaming (after ~ 20 minutes, something gpu intense).
Also thermal pads aren't that hard to install, it sounds more intimidating than it really is.

https://www.youtube.com/watch?v=8DQYP0SN_Kk

Man this has me worried, I got Samsung memory and it was pretty silent, I don't want that coil whine and cheap memory :(
 

Tfault

Member
Well applied the Firmware update without any issues, but have decided to RMA my GeForce GTX 1080 FTW GAMING ACX 3.0 as have been having the black screen 100% fan issue every now and then.

This card was received on the 3rd October, tech support said that the BS100% issue was fixed beginning of September and supposedly my card was manufactured after that.

Can't guarantee if it will be a new card or refurbishment though :(
 

Iced

Member
Cripes, I hadn't even considered that I might be sent a replacement with Micron memory, or that has coil whine. I kinda won the lottery with my current card. Ugh. Guess I'll go the thermal pad route.
 

low-G

Member
I decided to try the BIOS update, what the hell.

Fan noise difference isn't too bad for me (Fractal Design R5 case). Never overclocked, used to run ~72C under load now it's ~64C under load.

That should bring the VRM down from 140C to about 100C right boyos?
 
As of now, I did the BIOS update. Before the update In BF1, the temp use to be ~65-70 C. Now after the update, the temp is ~55 C during a match.
 
Apparently if you RMA your card, All they'll do is flash the BIOS and send you back a refurb. They won't even install the thermal pads. LOL
 

nataku

Member
The BIOS update for that came out a couple weeks ago and did fix the issue but while it did improve overclocking (at least it did in my case allowing me to go from a max of 8500MHz to 8900MHz) it's still not as good as the Samsung memory.

That then goes to the further issue of this VRM mess, it being so close to the memory can lead to problems as well if the VRM gets hot enough to increase memory temps above its spec which with how heat can apparently get insulated by the backplate is a likely possibility. THEN there's an issue in some cases where the thermal pads for the VRAM aren't actually making contact with the memory and are in turn useless.

Just looked up the thermal pads not touching VRAM issue. What the fuck. What can I even do about that? Seems pretty pointless for me to RMA this thing over the VRM issue when I'll end up getting a Micron memory card with thermal pads that might not even be touching the VRAM.

I wish I could just return this thing, but it's been too long.

Apparently if you RMA your card, All they'll do is flash the BIOS and send you back a refurb. They won't even install the thermal pads. LOL

Where did you hear this?
 

rawrbot

Neo Member
Apparently if you RMA your card, All they'll do is flash the BIOS and send you back a refurb. They won't even install the thermal pads. LOL

EVGA support on the phone made it pretty clear to me that the pads would be pre-installed on the new replacement card.

Hope this isn't the case...
 
Just looked up the thermal pads not touching VRAM issue. What the fuck. What can I even do about that? Seems pretty pointless for me to RMA this thing over the VRM issue when I'll end up getting a Micron memory card with thermal pads that might not even be touching the VRAM.

I wish I could just return this thing, but it's been too long.



Where did you hear this?

EVGA support on the phone made it pretty clear to me that the pads would be pre-installed on the new replacement card.

Hope this isn't the case...

EVGA forums
 

Hendrick's

If only my penis was as big as my GamerScore!
Glad I saw this thread. Was about to run to Best Buy to buy a 1070. Guess I will wait or go MSI.
 
From Update 11/3/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update on EVGA

"EVGA has not made any final statement about new shipping cards - the earlier statement was preliminary and subsequent to that statement, the "fix" changed - fan speeds were significantly throttled down from the preliminary fix and still bring VRMs well into the acceptable range. Unless EVGA explicitly now (after the vbios release) announce that thermal pads are included in all shipping cards from here on out, my understanding is that they will not be included.

For example, if they include the pads, then the thermal mod is no longer "optional" and it's silly to call it that. If new shipping models include the thermal mod, then all current owners should be able to swap out for units with the thermal mod if they don't want to do it themselves. It would not be the smartest business move - if I was EVGA, I would walk back quickly from any statement that thermal pads will be included or their claimed "fix" of only vbios is disingenuous."

This dude might be full of shit though. Customer service is probably a better source
 

rawrbot

Neo Member
From Update 11/3/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update on EVGA

"EVGA has not made any final statement about new shipping cards - the earlier statement was preliminary and subsequent to that statement, the "fix" changed - fan speeds were significantly throttled down from the preliminary fix and still bring VRMs well into the acceptable range. Unless EVGA explicitly now (after the vbios release) announce that thermal pads are included in all shipping cards from here on out, my understanding is that they will not be included.

For example, if they include the pads, then the thermal mod is no longer "optional" and it's silly to call it that. If new shipping models include the thermal mod, then all current owners should be able to swap out for units with the thermal mod if they don't want to do it themselves. It would not be the smartest business move - if I was EVGA, I would walk back quickly from any statement that thermal pads will be included or their claimed "fix" of only vbios is disingenuous."

This dude might be full of shit though. Customer service is probably a better source

Thanks for the quote from their forums, quite the mess in there now...

I'll post whatever reply I get from their email customer service in this thread.

At this point, I'm really just considering going to MC this weekend and having my card swapped out for an MSI 1070 as I just purchased my EVGA card 2 weeks ago. Guessing I would be hit with re-stocking fees though...
 
Thanks for the quote from their forums, quite the mess in there now...

I'll post whatever reply I get from their email customer service in this thread.

At this point, I'm really just considering going to MC this weekend and having my card swapped out for an MSI 1070 as I just purchased my EVGA card 2 weeks ago. Guessing I would be hit with re-stocking fees though...

If you are under 30 days, return it. I already applied the Bios update and if something happens I'll just RMA it. 3 yr warranty, no worries here LOL
 

rawrbot

Neo Member
Here's what email EVGA support responded with:
Thank you for contacting us, let me answer your questions.
1. The thermal pads will be pre-installed.
2. Since you are within the first 30 days or purchase, the product will be new.
3. The VBIOS will be updated to the newest BIOS with the new fan curve.
The RMA you have is the Advanced RMA. Which is like the Cross-ship but we do not require the full charge to be put down. With the Cross-ship we require the MSRP to be charged to a card as collateral. The Advanced RMA only needs a valid credit card entered.

I guess I'll wait for my RMA card with (hopefully) thermal pads pre-installed.

I've had great experiences with EVGA in the past and their support has been genuinely helpful and quick to reply but this experience has certainly made me consider other brands in the future.
 

nataku

Member
From Update 11/3/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update on EVGA

"EVGA has not made any final statement about new shipping cards - the earlier statement was preliminary and subsequent to that statement, the "fix" changed - fan speeds were significantly throttled down from the preliminary fix and still bring VRMs well into the acceptable range. Unless EVGA explicitly now (after the vbios release) announce that thermal pads are included in all shipping cards from here on out, my understanding is that they will not be included.

For example, if they include the pads, then the thermal mod is no longer "optional" and it's silly to call it that. If new shipping models include the thermal mod, then all current owners should be able to swap out for units with the thermal mod if they don't want to do it themselves. It would not be the smartest business move - if I was EVGA, I would walk back quickly from any statement that thermal pads will be included or their claimed "fix" of only vbios is disingenuous."

This dude might be full of shit though. Customer service is probably a better source

Oh, I thought you had someone from EVGA saying that. That looks like some random dude on the forum.
 

Kadin

Member
EVGA support on the phone made it pretty clear to me that the pads would be pre-installed on the new replacement card.

Hope this isn't the case...
I was told the exact same thing last night over the phone.

I just submitted my credit card info and now just awaiting shipment of the card. As soon as I get it, I'll be sure to update and try and snap a picture if there's any visible difference.

edit: oh and btw, I just saw the $1 credit authorization for everyone who was still wondering about this.

KMMiM6f.jpg
 
I was told the exact same thing last night over the phone.

I just submitted my credit card info and now just awaiting shipment of the card. As soon as I get it, I'll be sure to update and try and snap a picture if there's any visible difference.

edit: oh and btw, I just saw the $1 credit authorization for everyone who was still wondering about this.

KMMiM6f.jpg

How long ago did you purchase your card? If it's over 30 days you are getting a refurb
 

Justinh

Member
I was told the exact same thing last night over the phone.

I just submitted my credit card info and now just awaiting shipment of the card. As soon as I get it, I'll be sure to update and try and snap a picture if there's any visible difference.

edit: oh and btw, I just saw the $1 credit authorization for everyone who was still wondering about this.

KMMiM6f.jpg

I know sometimes when I get stuck with an authorization hold for like... preorders or something I'll get the 1.00 charge, then another one for the actual full amount of the product.
 

Kadin

Member
How long ago did you purchase your card? If it's over 30 days you are getting a refurb
Yeah I'm aware of that and I'm okay with it. It'll carry the remainder of my warranty so I'm not too worried.
I know sometimes when I get stuck with an authorization hold for like... preorders or something I'll get the 1.00 charge, then another one for the actual full amount of the product.
The authorization amount when you put in your credit card info is locked in and not an amount that can be changed. People have been concerned because normally they charge you full msrp for the card to do the cross ship, this is just showing that it's only a dollar like they said it would be.
 
Yeah, eff it I put in a request for RMA, waiting for it to approve so I can add my credit card, wish I knew yesterday during business hours that it was just a $1 hold to test to see if the CC was valid since yesterday was exactly 30 days from when I ordered my card, hoping that considering it's only a day and today is the 30th day I registered they won't send me a refurb. When I pull my current card out I'm going to check and see if I can notice whether the thermal pads are making solid contact with the memory or not.

Wonder if I'm still going to get the thermal pads since they're still "awaiting shipment".

Just looked up the thermal pads not touching VRAM issue. What the fuck. What can I even do about that? Seems pretty pointless for me to RMA this thing over the VRM issue when I'll end up getting a Micron memory card with thermal pads that might not even be touching the VRAM.

I wish I could just return this thing, but it's been too long.

Well, you might be able to tell by just shining a light through the card and see if there's gaps that way, if you're already taking the card apart you could always take off the midplate and see if contact is being made that way. If you can tell it isn't you can first check to see if the plate just needs a little more tightening and see if that helps if not you can probably go to a local computer store and get some 2mm thermal padding, the current ones are supposedly only 1mm thick. If it's not pre-cut you can to cut them into 15mm x 12mm bits. That said, the VRAM pads not making contact isn't anywhere near as big of an issue as the VRM one.
 

Erekiddo

Member
Is there a way to know if the update was successful? I ran the primary bios for my card, hit Y on the popup and a few dots appeared, but nothing after. Had to restart to get my resolution back to normal.

Also, RMAs for the thermal pad installs get you a refurbished one back? I.. don't want that.
 
Is there a way to know if the update was successful? I ran the primary bios for my card, hit Y on the popup and a few dots appeared, but nothing after. Had to restart to get my resolution back to normal.

Also, RMAs for the thermal pad installs get you a refurbished one back? I.. don't want that.

You can check your BIOS version with GPU-Z and compare it to what is listed on the site. If you don't already have it here's the most recent version.

https://www.techpowerup.com/downloads/2823/techpowerup-gpu-z-v1-12-0

Yeah, if I was told the card I'd be receiving was a refurb I would've just cancelled the RMA and stuck with doing the mod.

If it's been 30 days or less since you bought your card you'll get a new one as per the warranty, over 30 days you'll probably get a refurb. I called and asked about it since today was day 31 since I bought my 1070 but according to the CS the one I'll be shipped is new. So if it's really close there might be some leeway, also might depend on exactly how many refurbs they have currently, that number is going to rise sharply in the coming weeks.
 

Erekiddo

Member
Yeah, although I'd trust a refurb from a company like EVGA, it's still a refurb at the end of the day.

I just spent an upwards of $700 on this card. I'll upgrade the BIOS, request the pads for a weekend project (maybe) and move on with my life.
 

Koeta

Member
Well after thinking about it for awhile I'm going to install the pad and see how things goes, I don't want to risk losing my Samsung memory without coil whine.

It's too nice to trade in for a refurb.
 
I just registered my 1070 sc on evga's site and requested the thermal pads. I got an email saying: "We encourage you to upload a copy of your proof of purchase (invoice/receipt) to your EVGA account. This will ensure the fastest processing time for any available promotions or warranty replacement requests."

Will I need to provide evga an invoice / proof of purchase of my card to get these thermal pads? Or are the thermal pads not considered a warranty replacement?
 
All temps at idle

Before mod / before bios update - 36C
Before mod / after bios update - 32C
After mod / after bios update - 29C
1 round of Battlefield 4 at 200% resolution - 63C

i couldn't even be bothered to wait for the pads, Amazon.com ships out a lot faster.

this is what i used for the chokes.

https://www.amazon.com/gp/product/B004230RPY/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

this is what i used for the back plate but its smaller than what EVGA gives so i placed it on the bottom between the E + V exactly where the rubber pads were.. if you can find bigger go right ahead.

https://www.amazon.com/gp/product/B00ZQ0C976/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

thermal paste

https://www.amazon.com/gp/product/B0045JCFLY/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
 
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