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Figure GAF |OT2| NSFWallet
- Thread starter johnsmith
- Start date
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Yooooo.Sorry about the bootleg phoenix :<
So, I got a new job recently
>_>
Suddenly my 24k month isn't looking so bad.
Ragingnight
Member
would you be scared if I told you I beat that last year
twice
Sept is looking kinda bad
[FIGURE-005327] The Seven Deadly Sins - Asmodeus -Shikiyoku no Zou Hakugin no Koromo Edition- 1/8 Complete Figure(Preorder)
late Sep-2014 10,870 JPY 1 10,870 JPY 109 Not in-stock
[FIGURE-004938] Kantai Collection -Kan Colle- Shimakaze 1/8 Complete Figure(Preorder)
late Sep-2014 12,070 JPY 1 12,070 JPY 121 Not in-stock
[FIGURE-005506] [AmiAmi Exclusive Bonus][Bonus] X-EROS COVER GIRL illustrated by Aruchu Kizuki 1/7 Figure(Preorder)
late Sep-2014 11,750 JPY 1 11,750 JPY 118 Not in-stock
[FIGURE-005547] [MAX Factory] Kantai Collection -Kan Colle- Kongo Half-damage ver. 1/8 Complete Figure(Preorder)
late Sep-2014 11,970 JPY 1 11,970 JPY 120 Not in-stock
but we all know shimakaze and kongo will be delayed
Ban Puncher
Member
And Nippon-Yasan goes on my personal shit list.
Halloween Hatsune Miku Nendoroid I'm freakin out omg https://twitter.com/gsc_kahotan/status/499095533189726208
I need help
I need help
Hngh sooo lewd - http://blog.amiami.com/amiblo/2014/08/post-1215.html (NSFW)
phoenix296
Member
Latest from Nippon-Yasan:
Maybe I'm reading the tone wrong but I think I pissed them off lol
Maybe I'm reading the tone wrong but I think I pissed them off lol
maybe if they didn't send bootlegs they wouldn't have to go through this ordeal.
At some point I read it in a negative tone too lol
Honestly, if I were you I'd just take the refund and never shop with them again. As that would avoid any further complications.
Sorry that it had to happen to you though
Ban Puncher
Member
I'd dispute the transaction with my bank to get an instant refund and never buy from N-Y again. Fuck their attitude.
Why should you have to waste your time and money returning their fake shit just so they could possibly push it onto a less discerning or assertive customer?
Why should you have to waste your time and money returning their fake shit just so they could possibly push it onto a less discerning or assertive customer?
phoenix296
Member
I don't think they intend to resell it. They just want it as proof that it is a counterfeit. I don't really want to do that to them because I also ordered a 64GB vita card with the figure and the dispute would refund both items. I don't want to do that to them.
Another update
First my questions:
Their response:phoenix296 said:
nippon-yasan said:
EDIT: More
phoenix296 said:
nippon-yasan said:
I think I'll go with the free nendo + miku. I'll get them to send pictures to ensure that what they send me is legit this time.
They should be nicer to you since you decided to buy the Snow Miku from their site and have had problems with their service team in solving the issue.
It isn't your fault that they sent you a bootleg; it's all on them. Them denying and still denying the fact they sent you one is laughable and really shows how bad they can treat their paying customers.
Sorry this happened to you
ThePeoplesBureau
Member
Shaking my head at this whole N-Y situation. My heart goes out for Phoenix, nobody should be treated in this way when there is clearly a legitimate problem with a purchase that is bought in good faith which turns out bad.
I've had a run-in with Nippon Yasan in recent times - I requested cancellation of several preorders (about 6) for items that would not be sold for months. They had cancelled orders without issue in the past, and there was nothing in their terms stating that cancellations are not permitted (like in the case of AmiAmi). After a slight delay to the usual response time, they finally came back on the service ticket stating that cancellations are not possible. No exceptions.
Now bear this in mind: I have put a lot of business their way over the past 12 months. I'm not a new customer who got trigger happy on preordering. This counted for nothing, certainly if the attitude of the live support was anything to go by. Reading Phoenix's round the houses chat log brought back some unpleasant memories, as that is exactly what I went through with them, several times in fact. Broken English, brick wall responses, a general attitude of 'it's your problem, not ours'. They threatened me with account termination over and over. Yep, that's how you maintain good customer relations according to Nippon Yasan.
The strange thing is, as every preorder has come up for payment and gone unpaid, my account still stands... even after I had repeatedly called their bluff, telling them to kill the account as I wouldn't be using them in future. This happened for 4 orders, and yet I'm still not locked out. Not that I would order anything from them again anyway, and that was before this bootleg drama started unfolding. Now I'll go out of my way to discourage anyone to order from them.
In conclusion: order from Nippon Yasan and you are gambling with your money. Chances are, you'll lose.
I've had a run-in with Nippon Yasan in recent times - I requested cancellation of several preorders (about 6) for items that would not be sold for months. They had cancelled orders without issue in the past, and there was nothing in their terms stating that cancellations are not permitted (like in the case of AmiAmi). After a slight delay to the usual response time, they finally came back on the service ticket stating that cancellations are not possible. No exceptions.
Now bear this in mind: I have put a lot of business their way over the past 12 months. I'm not a new customer who got trigger happy on preordering. This counted for nothing, certainly if the attitude of the live support was anything to go by. Reading Phoenix's round the houses chat log brought back some unpleasant memories, as that is exactly what I went through with them, several times in fact. Broken English, brick wall responses, a general attitude of 'it's your problem, not ours'. They threatened me with account termination over and over. Yep, that's how you maintain good customer relations according to Nippon Yasan.
The strange thing is, as every preorder has come up for payment and gone unpaid, my account still stands... even after I had repeatedly called their bluff, telling them to kill the account as I wouldn't be using them in future. This happened for 4 orders, and yet I'm still not locked out. Not that I would order anything from them again anyway, and that was before this bootleg drama started unfolding. Now I'll go out of my way to discourage anyone to order from them.
In conclusion: order from Nippon Yasan and you are gambling with your money. Chances are, you'll lose.
Apparently NY are no good now
Anyway my Snow Miku finally arrived today, but there are no windows in her box! I want to see her, so I guess I'll have to open it~!
I'll take some pictures when I get home.
They wouldn't let you cancel orders even though you've ordered from them before and they threatened to delete your account over it? They turned something that shouldn't have been an issue into a huge one. What shitty service.
Sorry you had to go through awful customer service
In light of this, I'm definitely warning anyone that may order figures in the future about N-Y as well.
phoenix296
Member
After reading what others are saying about N-Y on MFC I thought better of sending my bootleg back to them. This is my response to their last message. Waiting now to see how they reply.
phoenix296 said:
Sorry to hear about your issues. NY are my go to place for figures and whatnot and are usually really good. I'll continue to use them but I'll do so at my own detriment and will only have myself to blame if shit hits the fan, I should be okay tho fingers crossed. That Snow Miku was exclusive was it not? I guess NY got bamboozled themselves with bad stock. Can't see then selling knockoffs knowingly but who knows!
Haha, good to see reddit, MyFigureCollection, and GAF have managed to force their hand. I knew going thermonuclear war on them via public channels would be the best way to get a response. I'm glad it looks like their resolving your issue now Phoenix, though that lippy attitude from the CS rep is uncalled for. I certainly will not use N-Y ever again after this is all said and done. Once my current pre-orders are all out and paid for (and hopefully I don't have to do this again for one of my orders...) I will never use their distrustful service again.
phoenix296
Member
Well I thought their customer service closed but they still responded to me just now.
My response back
I hope I was clear enough for them. It's 3:30 am here and I'm really tired of this and want it to be over. >_<
EDIT: Final transcript with them before bed. Looks like we got through to them. Thank you everyone so much for all of your support!
nippon-yasan said:
My response back
phoenix296 said:
I hope I was clear enough for them. It's 3:30 am here and I'm really tired of this and want it to be over. >_<
EDIT: Final transcript with them before bed. Looks like we got through to them. Thank you everyone so much for all of your support!
nippon-yasan said:
phoenix296 said:
Snkfanatic
Banned
Hmm I don't like that tone. At all...glad they are helping you but what the hell..
Freezasaurus
Member
Sounds like they're helping in a begrudging manner. Also like they're hoping he'll say "nah, I'd rather keep this bootleg."
Glad to wake up to good news regarding your Snow Miku.
I also woke up to a figinstock notification about A/B Alter 1/7 Subaru Nakajima on amiami for 3.5k so I pounced on that! Been waiting a few months for one to show up. Teana won't be alone any longer now.
Now to just see if there's anything else I want to add to monthly order. I'm not looking for a 49k order but I did get a raise this month so might snag something extra while I have an order open...
I also woke up to a figinstock notification about A/B Alter 1/7 Subaru Nakajima on amiami for 3.5k so I pounced on that! Been waiting a few months for one to show up. Teana won't be alone any longer now.
Now to just see if there's anything else I want to add to monthly order. I'm not looking for a 49k order but I did get a raise this month so might snag something extra while I have an order open...
I just went through all 20-odd pages of amiami's preowned stuff. A few nice things in there...for too much money. Nothing that jumped out at me as must-buy to go with Subaru.
Kinda tempted to get the other 3 GSC Madoka girls but that's an expensive impulse buy and I'm not even that fond of Sayaka or Mami (as designs/figures) but part of me wants to have one of each for set's sake. They're just all so plain compared to Madokami and Akuma Homura, heh. I wish we had more Kyoko options.
Kinda tempted to get the other 3 GSC Madoka girls but that's an expensive impulse buy and I'm not even that fond of Sayaka or Mami (as designs/figures) but part of me wants to have one of each for set's sake. They're just all so plain compared to Madokami and Akuma Homura, heh. I wish we had more Kyoko options.
This is what I gathered too. I don't think they mean to sound so dismissive, but the language barrier makes it sound that way.
In any case, I'm glad to see a satisfying resolution to things for phoenix, and I'll think twice about ordering from N-Y ever again. The only thing I ordered from them was an ALTER Maeda Keiji a few months back.
kiunchbb
www.dictionary.com
Sounds like just bad English, I always had to go back to edit my post because it is hard for me to express my tone with writing.
^please read this with a
tone.
Azure Phoenix
Member
So I saw the post on MFC, I'm actually curious to know when you ordered your Snow Miku? I placed my pre-order with NY literally as soon as the first wave went up and the one I received a few days ago is definitely the real deal. I never had a problem before even with super old OOP figures.
I have to wonder if their supplier is at fault here, because I've had a couple of pre-orders screwed around with where NY have said on the release day that their regular supplier has messed them around and they need to find another one to source the stock from. I'm pretty certain Snow Miku 14 was available to order from them way past the GSC custom order cutoff point as well, so they can't have directly ordered them all from the GSC website as with past Snow Mikus.
I have to wonder if their supplier is at fault here, because I've had a couple of pre-orders screwed around with where NY have said on the release day that their regular supplier has messed them around and they need to find another one to source the stock from. I'm pretty certain Snow Miku 14 was available to order from them way past the GSC custom order cutoff point as well, so they can't have directly ordered them all from the GSC website as with past Snow Mikus.
Snkfanatic
Banned
Sounds like just bad English, I always had to go back to edit my post because it is hard for me to express my tone with writing.
^please read this with a
Why are you yelling at me??
hehe
Yeah, about that August Month of Death...
I could also call it the Kill la Kill month.
Well at least the Ryuuko fig from Phat is most likely being delayed.
Don't phone them, tweet at them. Their twitter account is very responsive and will get you sorted more quickly and less stressfully than being on the phone.
Of course it might be that their social media team can't help and tell you to phone anyway, but it's definitely worth a shot.
In other news, my Snow Miku arrived today after I paid the swingeingly high admin fees and customs fees yesterday. Here are some unboxing pictures.
Freezasaurus
Member
I still think Amazon is going to get delayed, too.
I got your back on this Phoenix
http://myfigurecollection.net/comment/2301128
http://myfigurecollection.net/comment/2301128
Snkfanatic
Banned
Decided to make an excel document in order to see all the stuff I've ordered so far. This is what it looks like from now until October. The maroon stuff is what I've got ordered currently but I'm going to cancel, that includes Link Nendoroid, Bayo 2 and Asuka and the red stuff (Gurren Lagann, GITS) I'm going to cancel because I've ordered them cheaper elsewhere.
I probably should do this too lol.
At the least I have the figures I ordered indicated on MFC.
Spread out amongst GSc. Amiami, and the vast majority from HobbySearch
Ha yeah I just decided to do it since I think it makes it easier to see in a visual manner how much you are spending each month. I put the stores I ordered them from next to them too so I know where to go if I need to cancel anything. I'm sure there's lots of websites and tools that help you do this but I think making a document like this is pretty handy!
Snkfanatic
Banned
All my purchases are on AmiAmi...all I have to do is log in if I want to make my wallet cry.
That makes things easier
and probably more depressing
It's funny how I was soo excited for all the games this year but haven't ordered anything, apart from Bayo 2 which I'm going to cancel too. I really wanted Smash and Pokemo too T_T
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