Bullet Club
Banned
Posted for
U
UntoldTruth
I have read mixed reviews from people managing to get unbanned and some saying it is impossible. Sometime after me and my ex split up my password and email got changed. After we split up I didn't get on my PS4 for nearly 3 months and a friend of mine lent me a copy of Spiderman so I hopped on to play. I had not attempted to log into my account since right after me and my ex split up and I logged onto the Sony website to deactivate her PS4 from my account. I let my niece and nephews use my surface pro 4 when they visit as I do not use it much and it started acting funny and after running some scans I noticed that there was a keylogger on it which is how I assume my account became compromised. When I contacted Sony to recover my account they informed me that the account had been permabanned. They even acknowledged that there was suspicious activity and log ins but chalked it up to gamesharing and blamed me for it as apparently having my account taken due to a virus is impossible as they constantly stated that it is impossible for anyone other than the owner to gain access to the account since the password/email are required even though I have discussed the keylogger that I found on my surface with them. I had 211 digital games, 2 years of Playstation plus and an additional 70 or so disc games plus a majority of the dlc for most of the games. I had absolutely no reason to game share and explained that to them and that the only other PS4 that had access to my account was my Exs PS4 and that she assured me she had nothing to do with this. I admit I did not have two step on mainly because it did not work properly for me due to the fact that it would never remember my PS4 and I would have to enter the code every time I turned my ps4 back on which was annoying. I admit it was stupid to turn it off but I have had that account since like 2016 and has never had any issues with it. I had never had so much as an SIE Moderation action placed against my account. But they state that these decisions are final and even with extenuating circumstances there is no way to reverse it; of which, I call bs on. I believe that phone support has no bearing on bans but I know there has to be someone I can contact to talk to. It has been quite awhile and I am about to just give up and be done with Sony and was hoping someone here may have an idea of some other way I can move forward with this. I have tried writing their legal department but didn't even get a reply.
Hopefully someone here has a suggestion and I look forward to hearing from y'all.
Best Regards,
UntoldTruth.
I have read mixed reviews from people managing to get unbanned and some saying it is impossible. Sometime after me and my ex split up my password and email got changed. After we split up I didn't get on my PS4 for nearly 3 months and a friend of mine lent me a copy of Spiderman so I hopped on to play. I had not attempted to log into my account since right after me and my ex split up and I logged onto the Sony website to deactivate her PS4 from my account. I let my niece and nephews use my surface pro 4 when they visit as I do not use it much and it started acting funny and after running some scans I noticed that there was a keylogger on it which is how I assume my account became compromised. When I contacted Sony to recover my account they informed me that the account had been permabanned. They even acknowledged that there was suspicious activity and log ins but chalked it up to gamesharing and blamed me for it as apparently having my account taken due to a virus is impossible as they constantly stated that it is impossible for anyone other than the owner to gain access to the account since the password/email are required even though I have discussed the keylogger that I found on my surface with them. I had 211 digital games, 2 years of Playstation plus and an additional 70 or so disc games plus a majority of the dlc for most of the games. I had absolutely no reason to game share and explained that to them and that the only other PS4 that had access to my account was my Exs PS4 and that she assured me she had nothing to do with this. I admit I did not have two step on mainly because it did not work properly for me due to the fact that it would never remember my PS4 and I would have to enter the code every time I turned my ps4 back on which was annoying. I admit it was stupid to turn it off but I have had that account since like 2016 and has never had any issues with it. I had never had so much as an SIE Moderation action placed against my account. But they state that these decisions are final and even with extenuating circumstances there is no way to reverse it; of which, I call bs on. I believe that phone support has no bearing on bans but I know there has to be someone I can contact to talk to. It has been quite awhile and I am about to just give up and be done with Sony and was hoping someone here may have an idea of some other way I can move forward with this. I have tried writing their legal department but didn't even get a reply.
Hopefully someone here has a suggestion and I look forward to hearing from y'all.
Best Regards,
UntoldTruth.