Hello!
Thank you for writing Xbox Customer Support!
I do apologize for the inconvenience. I understand that you see three lights on the Ring of Light flash red on the front of the Xbox 360 console and you would like to know how you can go about getting your console repaired. I am sorry but we, email support, do not have the information or the capabilities to process repairs. You will need to call Xbox Customer Support for your consoles service.
In the meantime, let us try to resolve the issue. Three flashing red lights indicate that the console is experiencing a hardware failure. Please examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the Ring of Light flash red.
a. If the power supply unit light is orange, please use the steps on
http://support.microsoft.com/kb/906102.
b. If the power supply unit light is red, please use the steps on
http://support.microsoft.com/kb/906101.
c. If the power supply unit light is not illuminated, please use the steps on
http://support.microsoft.com/kb/906103.
If the ring of light continues to flash three of its quadrants while the light on the power supplys indicator light still turns green, please call our phone support and provide your console serial number so that we may check your warranty and process a repair. The phone representative will provide you the instructions. Rest assured that when you call, immediate and proper steps will be taken to resolve your issue.
Information regarding the extended Xbox 360 warranty coverage could be found at
http://www.xbox.com/en-US/support/systemuse/xbox360/resources/warrantyupdate.htm
For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX or 1-800-469-9269 (United States and Canada); or 425-635-7180 (International/direct dial to the US) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.
To expedite service, please provide Service Request Number <xxx> when you call.
Note: You may link your console to your Windows Live ID, and check repair status online at the web site:
http://service.xbox.com.
Sincerely,
Jam
Xbox Customer Care Team