Hello xxx,
Thank you for contacting us at Amazon.co.uk.
Please be informed that when you choose the option to "Group my items into as few shipments as possible," we make every effort to comply with your request. However, we have several fulfilment centers around the country, and not all of the items we offer are stocked at all of our fulfilment centers.
To fill your order as quickly and efficiently as possible, we decided to split your order into two packages so that we could take advantage of the items in stock at different fulfilment centers.
The two package will be delivered separately by the date listed in your account.
I have checked your order #xxxxxxx and I am pleased to confirm that Shipment #2
(aka the shipment with the 3ds games) has already entered the dispatch process however and we are still waiting for the item in Shipment #1
(aka the shipment with the 3DS system) to be delivered to us by our supplier.
We still expect to deliver your order by the date listed in Your Account: March 26, 2011 - March 28, 2011
We would make sure that the order is dispatched and delivered before the dates specified.
Once your order is dispatched from our Fulfilment Centre you'll receive an e-mail confirming the date, contents and method of delivery.
Please contact us (by visiting the following link) if you do not receive your e-mail confirmation by March 25, 2011 and we will investigate:
http://www.amazon.co.uk/email
To confirm the status of your order, or view estimated delivery dates, please visit Your Account at the top of any page on our website or use the following URL:
http://www.amazon.co.uk/your-account/
I hope this helps.
We look forward to seeing you again soon at amazon.co.uk
Did I solve your problem?
If yes, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A24QC4C3JXXEO2&k=hy
If no please click here
http://www.amazon.co.uk/gp/help/survey?p=A24QC4C3JXXEO2&k=hn
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website:
http://www.amazon.co.uk/help
Warmest regards,
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.