AZ Greg said:Also, even if you were already charged and you call now and speak with a supervisor you should be able to get the difference between the original charge and the $32.50 credited back to you card.
I'm going on to my 4th 360 and I haven't gotten shit for free. If it breaks again, I'm going to ask for 3 free games.mashoutposse said:Just called MS about my 2nd replacement 360. They agreed to give me a truly brand new 360 (not the usual 10/31/05 refurb) and compensated me with another game (got Kameo a couple of weeks ago; opted for PGR3 this time). I am officially impressed with MS customer support.
big_z said:Has microsoft ever commented on what was causing 360 deaths?
mj1108 said:Do you really think MS is going to openly admit that there's a lot of defective units? That would be a helluva lot of bad PR right there.
AZ Greg said:I called back and explained that I wasn't happy with the repair price I had been told earlier and the customer service person told me they couldn't do anything. So I asked to speak with a supervisor and they said ok. The first thing the supervisor said was I'm looking at what you were charged and you were charged too much. He then said he would only charge $32.50 for shipping and give me a two year extended warranty for $40.
One funny thing he said when I asked him if this has been a big problem (Even though I know it is, I just wanted his answer) he said yeah and especially in the last few days to couple weeks. He said it's almost like a check engine light and everybodys is coming on right now! :lol
Also, even if you were already charged and you call now and speak with a supervisor you should be able to get the difference between the original charge and the $32.50 credited back to you card.
AZ Greg said:One funny thing he said when I asked him if this has been a big problem (Even though I know it is, I just wanted his answer) he said yeah and especially in the last few days to couple weeks. He said it's almost like a check engine light and everybodys is coming on right now! :lol
reaver18 said:I'm going on to my 4th 360 and I haven't gotten shit for free. If it breaks again, I'm going to ask for 3 free games.
My 4th replacement is going to be here on the 5th. I hope this one isn't a piece of shit like the last and lasts me longer than a DAY.
mashoutposse said:Find something about your situation and complain about it. In your case, it should be quite easy -- harp on all of the downtime that you've had to experience. So far, I've managed to get a free game each time I've had to request a replacement (I had valid issues with the handling of the repairs each time).
If your case is especially compelling, they will also agree to send you a brand new, retail box, non-refurbished console. These units have a special classification in their system, so you won't get it unless a supervisor specifically tells you that your next replacement is coming from that stock.
Thanks for the info.mashoutposse said:Find something about your situation and complain about it. In your case, it should be quite easy -- harp on all of the downtime that you've had to experience. So far, I've managed to get a free game each time I've had to request a replacement (I had valid issues with the handling of the repairs each time).
If your case is especially compelling, they will also agree to send you a brand new, retail box, non-refurbished console. These units have a special classification in their system, so you won't get it unless a supervisor specifically tells you that your next replacement is coming from that stock.
ryutaro's mama said:I thought I was alone till I read this thread...
I got the red ring of death on Saturday.
Called MS.
My warranty expired. $129 song and dance.
I'm like screw it.
I'll just sell my games and chalk up the $400 hit to experience.
I'm DEFINITELY not buying PS3 at launch now. I'll wait till they sort things out.
This is ridiculous.
This is the first game machine I've ever had break on me, going back to Colecovision.
Pissed doesn't even begin to describe how I'm feeling...
AZ Greg said:Call MS back and ask to speak with a supervisor. Explain your situation and they'll drop the price of repair to $32.50 (Shipping) and give you 2 years warranty for only $40. If you bitch some more you may be able to get a game or some marketplace points. Don't just take the loss.
Danthrax said:No, they both basically mean the same thing.
ryutaro's mama said:Is that what you did?
If so, how long did it take to get yours back?
Have you had any further problems?
Thanks!
AZ Greg said:Yeah, I called just like you and the first person I talked to said $129. I called back later and asked to speak with a supervisor. Ths supervisor said I had been charged too much and the charge should really be $32.50 which is for shipping. He then said to call once I got my new console and they would give me a two year extended warranty for $39.99.
I haven't gotten mine back yet, I haven't even sent it out yet! :lol This all happened last Thursday or so and with the weekend and holiday its only been a few working days since they sent the box. I should have it tomm. (Wed.) and then I'll send it right out and should have it back mid to late next week.
And if I do have further problems I'm gonna start demanding more stuff!
Anyanka said:I am on my 3rd. It's beyond frustrating. If this third one breaks I am not paying anything, not even shipping. I don't care if it's past warrenty. This is ridiculous.
I never got a free game or anything like that. It's cool they do that if you bitch but you shouldn't have to. There is obviously a major problem, they should be fixing all of them for free. I can't believe you have to talk to a supervisor to get a free game or a free replacement. It almost seems like fraud or something, like they're only saying it's 130 to get it fixed because most people will just accept it.
llTll said:i cant accept this i am sorry. you are in your third but i cant i aceept it and my second died [ not repair. totally new console. the date the last made was frigging April. ]
i am sorry but while the xbox 360 is a good system. its not like WOW amazing that push me [ force me ] to get another console. its just a good system.
now if MS trying to get 10 millions out by frigging dead consoles, then sorry, i am not intrested. and i wish i learned from my first mistake. but thats it.
flash news MS, Xbox 360 is not a PS2 where WE have to buy the system again. and its NOT a PS3 either.
gkrykewy said:I bought an intercooler for good measure.