Just downloaded the game, can't get past the title screen. Problems like this happen each and every time they release something these days. It's ridiculous. I really like their writers and designers, and I've been a fan since the days of Sam & Max season 1, but I simply can't keep supporting this company. Someone up in management just stopped giving a shit about costumer support. It's a shame too, because back in the day (the days of Emily Morganti) they were one of the best in keeping in touch with their audience - being honest about flaws in their designs, openly discussing everything. Hell, I've received free extra copies of their games and free promotional stuff without even asking, just because I was a (very small!) part of their community. I'm not expecting them to keep that up now that they've gotten bigger, but completely fucking over their costumers is getting very tiring. This company has gotten very weird in recent years.
I still really love their games, and I honestly believe all their writers/designers/artists are trying to make the best games they can with the resources they have, but this is the last time I've given them my money. I have to draw the line somewhere. Kevin Bruner, Dan Conners: get your shit together.
Edit: about what not_so_special below me said: absolutely. It just comes across as extremely dishonest. They're very buddy/buddy with sites like IGN and Giantbomb, which was fine when they were a small company trying to find their way, but these days it's getting ridiculous. I'm fine with their games getting more casual, but I do want their games to work, and for people to get what they paid for. Hell, even bothering to answer to e-mails to their support would be something. Most of the time you're just ignored. From the forums it seems like their support centre is just one guy trying to keep up relations with everyone. It's ridiculous, and completely unprofessional. I have to wonder if this is partly why Jake Rodkin and Sean Vanaman left - they seemed to be the last voices of integrity at the company.