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The Xbox 360 defect thread
- Thread starter Argyle
- Start date
Argyle said:
I have to warn you before you get even more pissed... there's VERY little to no chance someone "higher" up will call... I know they told me the samething around Dec7th I completely disregarded the comment. You finally snapped also, join the club!
The Supervisors seem to be on a different level then the floor level where all the CSR's are. Sometimes they transfere you and you can't hear anything they're saying because you can hear people taking calls in the background, then there's other situations where everything is VERY quiet and things are calm which is probably being taken in a higher level.
During a lot of my calls when they put me on "hold" just don't put me on hold, they accidedntally put me on speaker. I stay completely silent, I can hear some REALLY nasty stuff in the background from multiple conversations. Then I sneeze or clear my throat and "...OH SHIT!" *bang bang bang click *Music starts playing :lol
ballstategamingking
Member
Well I tracked my xbox and they recieved it yesterday afternoon. Anyone who has gotten a replacement/repair know how long it takes after they got yours before you recieved the new one?
EGM92 said:
Hehehe, guess who didn't call yesterday (which, of course, was 48 hours since my previous call)?
Guess I get to call back on Tuesday and get transferred to another supervisor who can't help me, then wait for another phone call that won't happen
ballstategamingking said:
Heh heh heh...
ballstategamingking said:
The reps that I talked to told me that my X360 would first need to be shipped in, which could take up to 7 business days depending on how you shipped it and then they said it would take 3-4 business days to process the order, then depending on which cheapo service they choose to send it back to you so it can take as long as 2 full business weeks to get the X360 back from them.. if not longer. I got mine back within 7 business days. I used my works account to ship it with 24 service (cost me like 41$CAD).
Argyle said:Hehehe, guess who didn't call yesterday (which, of course, was 48 hours since my previous call)?
Guess I get to call back on Tuesday and get transferred to another supervisor who can't help me, then wait for another phone call that won't happen
It's sad to say but... told you so,
threaten them like I did it got the message across not to fuck with the consumer. It took a month of calling before I threatened them and got nothing, with 1 phonecall, I had the supervisor worried and the next day had 2 PSU's at my door.B-Rad Lascelle
Banned
Your fulfillment issue's been escalated via both primary call centers at this point, so I would hope there'll be some followup on either recovering your existing drive or replenishing with a brand new one shortly (which I think is more than reasonable given the delay).Argyle said:Hehehe, guess who didn't call yesterday (which, of course, was 48 hours since my previous call)?
Guess I get to call back on Tuesday and get transferred to another supervisor who can't help me, then wait for another phone call that won't happen
Unfortunately we're at the mercy of the service center when it comes to escalations for missing hardware and while the call center has remained open with extended service hours over the holidays, the actual repair center where your hard drive is has been closed off and on.
B-Rad Lascelle said:
Thanks again for your help on this - I hope you can also understand how frustrated I am...although things may be moving at a reasonable pace from this point, I hope you agree that it shouldn't take 6+ weeks to have a hard drive replaced.
If I didn't get a free memory card from Zero Hour I would be even more pissed off at this point since I'd have to spend more money in addition to the postage to mail the drive back just to use my 360!
DaCocoBrova
Finally bought a new PSP, but then pushed the demon onto someone else. Jesus.
That was funny.
The disc scratching problems with XB360 seem to be significant enough for Gamefly to take action against customers who rent games for their 360.
http://www.gamasutra.com/php-bin/news_index.php?story=7651
http://www.gamasutra.com/php-bin/news_index.php?story=7651
Rabid Wolverine
Member
Are ms holding back on the rpm fan speed? Ive read that they have lowered it due to the level of noise. Can't they release a dash update to increase the speed even if it means a few more dec's in noise?
How are the current manufactured units holding up?
How are the current manufactured units holding up?
f_elz said:Seems my usb ports died. Wireless adapter and controllers (charge kit) do nothing...
I got the 3 red lights of death.
Check your PSU. If you have a friend with a 360 ask to use his PSU, it may be due to the PSU not feeding it enough power to the USB's. The 3 red lights is usually caused by the cable from the PSU, try to straighten it out. Remember when moving the wire MAKE SURE THE CONSOLE IS OFF! you don't want a room full of smoke with the stench of burned silicon.
If it is just the PSU and not the console. I wish you the best of luck getting it replaced...
......
......
:lol
ballstategamingking
Member
the straightening the cord helped me for about an hour then it happened again. I sent mine in last wed and just got the email they recieved it in the repair center. Hopefully it wont be long until i have a working 360 again
Argyle said:No phone call yet. I suppose I should have called today, but you know what, this is the last week of my vacation and I guess I didn't feel like burning yet another hour of my day on the phone with them.
I'll probably try to call them yet again tomorrow
Sorry to hear man but like I said they also told me someone above the Supers would be contacting me within 2 business days of my phone call, I completely disregarded it because I knew it wasn't going to happen it hardly ever does :S Give them a call tomorrow tell them you want your HDD, you NEED you HDD, it shouldn't have ever taken this long to process the order.
brokenwatch
Member
Mine is having problems too. .
I read the little support article on xbox.com, and then contacted support. They are overnighting a box to me, and I'll be mailing it out tomorrow. Support claims it will take 3-5 days to repair, so I suppose I should have it back in roughly a week if everything goes as planned.
Oh, if anyone cares, my xbox is freezing. First it froze after a marathon session of Halo 2 (several hours). The problem has been getting worse, and now I can't play any game for more than five minutes. Screen distorts, music stops, nothing from the ring of light.
. I read the little support article on xbox.com, and then contacted support. They are overnighting a box to me, and I'll be mailing it out tomorrow. Support claims it will take 3-5 days to repair, so I suppose I should have it back in roughly a week if everything goes as planned.
Oh, if anyone cares, my xbox is freezing. First it froze after a marathon session of Halo 2 (several hours). The problem has been getting worse, and now I can't play any game for more than five minutes. Screen distorts, music stops, nothing from the ring of light.
Not really a console defect, but my damn controllers (both of them) are not working properly with the mic/s. The mics work(checked with friends controller) so now i am stuck with 2 broken wireless controllers.
(all i keep hearing through the mics when plugged in the 360 controller is Tick Tick Tick. As if its connecting and then disconnecting with the controller.)
(all i keep hearing through the mics when plugged in the 360 controller is Tick Tick Tick. As if its connecting and then disconnecting with the controller.)
siamesedreamer
Banned
I had a couple of freezes last night while messaging my friends (just text).
I've also had a freeze of DoA4 online.
I've also had a freeze of DoA4 online.
Son of Godzilla
Banned
I've frozen a couple times in PDZ going to dash from online. That doesn't bother me, it seems to be a reocurring and avoidable bug. What bothers me is that I froze for the first time last night simply loading Geometry Wars. That's a bit scary.
I had the follwing issues:
Turned on, no video or audio
e74 Error code (or something similar, it was the 3 red lights of doom)
I got my console back today, and was very surprised as it was a completely new unit. For those who sent theirs back, have you found they replaced yours or fixed it?
Turned on, no video or audio
e74 Error code (or something similar, it was the 3 red lights of doom)
I got my console back today, and was very surprised as it was a completely new unit. For those who sent theirs back, have you found they replaced yours or fixed it?
heavy liquid
Member
shantyman said:
I've had to send two units back so far, and both times they have replaced them with new ones.
Their customer support has been great (overnighting boxes, and new units), as it should be. But I just got a bill from DHL yesterday charging me $60 bucks for the last overnight service! WTF? I'm sure it's just a screw up, but it pisses me off. I'll be giving MS a call when I get home from work today.
shantyman said:MS is now my new favorite company.
I sent my system out to repair without the hard drive as I was advised to do. They said they could not guaranteee the data.
I got my new machine today as posted above, complete with a new hard drive.
You probably got my hard drive
Six weeks, no hard drive in sight for me. I'm about to call them and scream at them for a bit
I should have told them the entire machine caught fire or something, then maybe I would have gotten service from them?ballstategamingking
Member
I just got my 360 back today. Im letting it warm up now, it was freezing it must have been cold on the DHL truck. Anyway, I got a new (refurb) system, but no extras like some people. I might call customer service and say something politely to see if they will send me some freebies. But I will post again after I test it out here shortly
ballstategamingking
Member
ballstategamingking said:
Well I watched the Rose Bowl then decided to play some madden online on my new console they sent me. I hooked it up and immediately got the three red lights like on my original. I called support and they are sending me a new box to send it back. When is this madness going to end. I also sent a very detailed and lengthy email to support via their website and asked what the problem was and how did they decide who to give the free stuff too. Lets hope my third Xbox will be the charm
ballstategamingking said:
Are you actually going to pay to ship to console back? Let's hope not. It's a kick in the ass when they send you a new console and it has the same problem as the last, like wtf didn't they test it before they ship out another?! Bitch and complain my friend bitch and complain.
B-Rad Lascelle
Banned
Make sure you send in the power supply if you've got a recurrence of the "three red lights" issue on your console. More often than not that's the root of the problem for persistent occurences of this issue. Chances are your new console's fine and the P/S is the problem.ballstategamingking said:
I recommend checking in with the call center tomorrow morning to verify that a "Large Box" was specifically requested when processing your order. If not, ask for a supervisor and ensure it gets corrected.
And just to deflect EGM92, shipping will always be free with in-warranty repairs unless DHL pulls a boner and screws something up internally. However, by all means call in to complain 'cause I feel it's warranted if a problem was misdiagnosed the first time around. (Although it makes my job more difficult.) ^^;
ballstategamingking
Member
i sent in the power supply the first time and it seems i got a brand new one with my new console they shipped me. They better get this straightened out. Ive already called a couple more times just to complain, they seem nice about itm but ive been very courteous so hopefully they will throw in a free hdm or game, or tshirt or something
ZombieSupaStar
Member
jesus... this thread reminds me of when I got my first psx (the DREADED RED BOX version).
Maybe... Ill just wait till March...
Maybe... Ill just wait till March...
B-Rad Lascelle said:
I don't think this is the case necessarily. When my system was gone I was able to borrow my friend's system (he went on vacation and took pity on me) and it worked without a hitch using my power supply.
It's funny because the CSR I talked to told me to send the power supply and I got the box and I was wondering how they expected me to send it considering there was no room. I called back and they told me to not worry about it.
EDIT: I did not notice you said a "recurrence" of the red light issues. I suck for not reading your post.
ZootedGranny
Member
Well, after having zero problems with my 360 for the few weeks I've had it, today, the day I get my HDTV, it decides it wants to lock up during games, both disc based & marketplace demos. I can still eject the games and power down the system, but that's it. No flashing lights, its just as if the game stops playing. And both the system and power brick are completely cool.
What a searing pain in the asshole.
What a searing pain in the asshole.
So it turns out my 360 was on all night with Doa 4 running. To make matters worse I keep it on a shelf behind a glass door. When I woke up the fans sounded like a blow dryer and the thing was SCORCHING hot. I mean you could probably fry an egg on it. The glass was fogged a bit too. It still runs fine, just hope I didnt cause any long term problems.
ZootedGranny said:
I know someone who had the exact same problem. Apparently it's a known issue with the very first production run. Guy I knew was told by Microsoft his 360 will have to be replaced to fix the problem. They're picking it up next week. Better contact them, I guess.
Commiserations, btw.
shantyman said:
Well, they replaced it, but not with a new unit. The good news is the turnaround time (and the fact that it seems to work so far). They overnighted me a box, I mailed it on Friday prior to a 3-day weekend. They received it Tuesday, sent out the replacement Wednesday and I got it Friday. Basically the fastest possible service.
Now when I opened up the new unit, I heard some rattling around inside, so that scared me. The worst thing is that they didn't even wipe the hard drive though. I've got someone else's Live (Silver) account on it, and I can still log into it, see their custom pictures and savegames, etc. Was this just a rare mistake? Will someone else get my hard drive, log into my Live (Gold) account and start playing?
just wanted to say, if you get the 3 flashing lights (top left, bottom left bottom right) ALL IS NOT LOST, i know sometimes your console will HAVE to be sent back to microcock, but what i did after that night of horror with the 3 lights, i left it near my air con vent all night, and unpugged everything FROM everything, power socket, psu, 360, everything. stretched out all the cords overnight too. since then, i woke up the next morning and got the lights again and thought oh well its fucked again. so rebooted and then it started working! and since then its been working fine, had long sessions on rr6 and condemned, no worries at all. so hopefully it gives some people hope that 3 red lights does not=instant doom! 
rod said:just wanted to say, if you get the 3 flashing lights (top left, bottom left bottom right) ALL IS NOT LOST, i know sometimes your console will HAVE to be sent back to microcock, but what i did after that night of horror with the 3 lights, i left it near my air con vent all night, and unpugged everything FROM everything, power socket, psu, 360, everything. stretched out all the cords overnight too. since then, i woke up the next morning and got the lights again and thought oh well its fucked again. so rebooted and then it started working! and since then its been working fine, had long sessions on rr6 and condemned, no worries at all. so hopefully it gives some people hope that 3 red lights does not=instant doom!
Stretching the cords is a temp fix, I know I used to do it, it even burned out my first X360 which made my room smell like burned silicon for hours, you can check somewhere on my previous posts I wrote about it. You have a faulty Cord/PSU like many others do the problem will only get worse, I had it working with the cords scretched out for a couple of hours, in a position/place that no one would touch it, played some PD0 then it just locked up my screen went blue with black stripes and the console died. No one touched it, it just died. Be very careful.
B-Rad Lascelle
Banned
I'd like to say this is a rare mistake, but sadly it isn't. Thankfully, there's a quick fix solution... simply recover your account onto your newly received X360 and you'll be fine. It can only be associated with one console at any given time.ChrisReid said: