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[Kotaku UK] Paypal Just Did a Mass Chargeback on PSN Transactions

D

Donniewahlberg

Banned
Jeez lol. I've had a pending payment to Sony since June 8th,figured something weird was up. It's still sitting like that and I don't appear to be banned so fingers crossed I'm not the next domino to fall.
 
Dee Dah Dave

Dee Dah Dave

Member
How Sony don't get more push back against PSN is baffling to me. The though of buying into their 'ecosystem' brings me out in a rash.
 
SEGAvangelist

SEGAvangelist

Member
Thank God I haven't used Paypal for a while on PSN. Still worried, though. Does the ban stop you from logging in to the Playstation Store, or just the console?
 
T

Taker34

Banned
Another good reason to delete PayPal from my payment options. You can't trust Sony or PayPal to act reasonably in this situation.

Gonna stick to PSN cards... the higher security is worth the slight inconvenience.
 
Auto_aim1

Auto_aim1

MeisaMcCaffrey
Chances of PayPal fucking up are quite low. It's most likely PSN isn't accepting PayPal payments for some reason as the email states.
 
T

Timeaisis

Member
So what the hell happened? Seems like users that legitimately paid still got the chargeback...which doesn't make a lot of sense.

So either Paypal decided randomly to chargeback a bunch of payments, or these payments were flagged on Sony's end and blocked. Either way, something fucked up in the process. And I'm wondering what and why.
 
G

Garibaldi

Member
Awesome so I've been banned over £1.97 and they expect me to waste time on the phone getting this sorted I assume. Fuck that. Fix it.
 
J

Jolkien

Member
I don't envy Sony CS rep today. Working in a similar domain no way I'd want to deal with this. Gamers in general are the most insufferable calls I have to deal with.
 
M

MageBoySA

Member
There's something strangely ironic about getting a Paypal ad at the end of this thread.

Is this UK accounts only? Can't check my PS account or Kotaku because I'm at work.
 
Kadin

Kadin

Member
Just saw this on the Kotaku page in the comments.

Just off the phone with PayPal. They have advised that this error is on Sonys end and is to do with them closing or somehow limited their GDP account, meaning that the funds didn't credit the accounts.
Click to expand...
 
D

Donniewahlberg

Banned
Timeaisis said:
So what the hell happened? Seems like users that legitimately paid still got the chargeback...which doesn't make a lot of sense.

So either Paypal decided randomly to chargeback a bunch of payments, or these payments were flagged on Sony's end and blocked. Either way, something fucked up in the process. And I'm wondering what and why.
Click to expand...

Seems like it. My payment was taken by PayPal on June 8th and has sat as a pending transaction since. I have the Dlc I bought and I certainly don't have the money lol so obviously there's some issue there between the two.
 
S

Syriel

Member
GetDigitized said:
Hmm there was a promotion recently where Sony was going to email a £5 voucher if you linked your pp. I did that begrudgingly, luckily I didn't spend anything.


Not sony's fault.

This is why PR have to be careful with everything they do. People blame them just for standing.
Yes Sony's system autobans until the account balance becomes positive, but that's not absurd or non-standard.
Click to expand...

Yes, it is absurd.

Disabling access to purchased content just because a consumer exercises their rights (which Sony agreed to honor when it signed the merchant agreements) is both anti-consumer and unethical.

A mass chargeback may (or may not) be PayPal's fault here, but Sony is absolutely in the wrong for its auto-ban policy.

Immediately disabling access to the content under dispute = perfectly normal.
Immediately disabling access to everything = no different than theft.
 
Demoskinos

Demoskinos

Member
Scrolling through the thread get to the bottom of the page and....PayPal ad. Lmao.

I do hope all affected get their accounts back speaking as someone who has his entire PS4 library wrapped up in digital purchases...I would be incredibly distraught if this happened to me.
 
Auto_aim1

Auto_aim1

MeisaMcCaffrey
Quadraphonic said:
Yeah. Paypal NEVER fucks up. Spoken like someone who has never dealt with eBay.
Click to expand...
If my 10 year old PSN account with gazillion games got banned, Sony would be the recipient of my rage. Thankfully I have never used PayPal on PSN. Also, I haven't had much problems with using PayPal on eBay...
 
S

ShiftaDeband

Member
Kadin said:
Just saw this on the Kotaku page in the comments.
Click to expand...

Would a CS account really know that? I don't know. I think it's best for these companies to not blame but simply fix and find ways to prevent in the future.

Looking at the UK Playstation Support twitter page is a nightmare right now.
 
J

JaseC

gave away the keys to the kingdom.
Fisty said:
Well you can still play discs on the PS4, so technically it's a very similar "restricted access" type thing
Click to expand...

Well, the point of comparison here isn't the PS4 as a whole but rather PSN specifically. If buying a game from PSN granted you a complimentary physical copy, then, sure, that would be a fair point since, in a sense, you'd still have access to the games you purchased digitally.
 
M

MageBoySA

Member
ShiftaDeband said:
Would a CS account really know that? I don't know. I think it's best for these companies to not blame but simply fix and find ways to prevent in the future.

Looking at the UK Playstation Support twitter page is a nightmare right now.
Click to expand...
Every company always blames the other company until on the customer support line. Take whatever tthey say with a grain of salt until an official statement comes out.
 
Demoskinos

Demoskinos

Member
JusDoIt said:
Apparently. Took my credit card info off PSN after the hack. Been using Paypal since.

Guess I gotta start stacking PSN cards.
Click to expand...

The problem with cards are you overpay for shit all the time since you have such limited choices in funding amounts.
 
1

10k

Banned
How many players have been banned years past for this same shit? Sony somehow has more archaic account and payment infrastructure than Nintendo lol.
 
Shin

Shin

Banned
Syriel said:
Yes, it is absurd.
Immediately disabling access to the content under dispute = perfectly normal.
Immediately disabling access to everything = no different than theft.
Click to expand...

I get what you're saying and I agree, though that might require a real person to do that.
Would require a lot of man power = cost them money, unless they can somehow get the system to work that way.
It's all about making money for companies and more of it, year over year so yeah.
 
J

justsomeguy

Member
Presumably for those affected the only way to fix it will be to re-make the payment. There's no way PayPal can suddenly re-make the payments (hence debiting peoples' accounts directly, potentially hitting overdraft fees etc)... That would be shady af.
 
P

Plum

Member
Shin said:
I get what you're saying and I agree, though that might require a real person to do that.
Would require a lot of man power = cost them money, unless they can somehow get the system to work that way.
It's all about making money for companies and more of it, year over year so yeah.
Click to expand...

Steam does it so there's no reason Sony wouldn't. It's just a matter of making an automated system that cuts off the specific game/service instead of just going "If Chargeback, Ban Account"
 
Kadin

Kadin

Member
ShiftaDeband said:
Would a CS account really know that? I don't know. I think it's best for these companies to not blame but simply fix and find ways to prevent in the future.

Looking at the UK Playstation Support twitter page is a nightmare right now.
Click to expand...
Maybe, maybe not. But I have to believe if a large issue like this happened and they know the root cause, they'd probably send that info out to the CS team to relay to customers. I don't know their exact method of handling stuff like this but having worked in call centers before and having to quickly adapt to a situation like this, I can see them being told quickly and then telling the customers on the line actively instead of waiting for an official statement.
 
M

Mindlog

Member
'Steam does it too!'
'Microsoft does it too!'
'Amiga does it too!'

A bad practice doesn't suddenly become good or acceptable even if it was an industry standard.
 
P

Plum

Member
justsomeguy said:
Presumably for those affected the only way to fix it will be to re-make the payment. There's no way PayPal can suddenly re-make the payments (hence debiting peoples' accounts directly, potentially hitting overdraft fees etc)... That would be shady af.
Click to expand...

If that's true then surely Sony would have to give out money to everyone affected? Even if not doing so was legal the PR shitstorm alone should make it a necessity. Considering the scale of this that would prove mighty expensive which, on the bright side, could be a kick in the arse they need to fix their shit.
 
Shin

Shin

Banned
Plum said:
Steam does it so there's no reason Sony wouldn't. It's just a matter of making an automated system that cuts off the specific game/service instead of just going "If Chargeback, Ban Account"
Click to expand...

It would be the best way to go about business, one could even say it should be mandatory.
I can definitely see people getting annoyed if their whole account is banned, it's not the ban itself but the whole long-belly process that ensues to restore it that would piss me off personally.
 
Kadin

Kadin

Member
Mindlog said:
'Steam does it too!'
'Microsoft does it too!'
'Amiga does it too!'

A bad practice doesn't suddenly become good or acceptable even if it was an industry standard.
Click to expand...
Amiga... now that's a name I haven't heard in long, long time.
 
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