Don't be a dismissive asshole. The designers made a drastic change and didn't tell anyone about it. Weeks later, they make a response that indicates that they aren't reading the complaints at all. That is a perfectly good reason to not support a game or a dev.
I know we're going around in circles a bit here, but maybe consider that:
1. The "designers" probably don't have much to do with this issue, let alone communicating directly with the public.
2. If you mean the developers in general, is it their job to keep the public informed of everything that goes on during development? I'd say it's more their job to make sure their publisher gets the finished product in a timely fashion/playable state.
3.
One week after release, "they" issued a response. We're not positive who exactly authored this response, but we can be pretty sure it was staff from Bandai Namco, as they handle all overseas PR. If you think a closer eye should be kept on drama surrounding the game's final state and publicity, then that's on them.
4. In regard to the recent statement released by Forbes and other publications, we also don't know for sure who the "source close to development" was. Again, it could have been someone from BN, or even someone working with them on the official game guide (like ENB, for instance). Either way, this shows that someone
was reading the complaints; probably someone who didn't even need to.
If you feel that the current situation is good reason to not support a game or dev, then you have some seriously high standards, and I don't know what From could do to win (back) your respect. I imagine a PC version that has resolution options and is capable of running at 60fps has never been enough for a lot of people, and the outrage will continue regardless of what they deliver. I just can't fathom this feeling of betrayal and a stubborn need to be heard that so many consumers these days possess.