WGNTV CoverStory: Cell Phone Crackdown
March 13, 2006
A nationwide poll by Chicago-based Synovate finds the majority of Americans say they would die without their cell phones and e-mail. Yet a vast majority also say they see user rudeness every single day. What's happening to our manners?
Pardon the theatre. It's to demonstrate the type of rudeness that's going on everyday in business meetings, college classrooms, and in one-on-one conversations. No one we spoke with blames the technology. But when you ask people how we're using it, expect an earful.
"In the old days if someone was walking down the street talking to themselves, you just thought they were crazy," says Ina Pickney, owner of Ina's Restaurant.
"People tend to talk louder on cell phones," says Noel Wessely, an IIT student.
"It's just rude," says Stephanie Gouge, a visitor from California.
"What in the world is the purpose of a text message? You have a phone in your hand," says Linda Gouge.
"...in the movies and at the theatre," says Joyce Rubin of Wilmette.
"What about a funeral or a wedding? Come on," says Peter Post, etiquette expert.
"There is no like etiquette academy for technical gadgets," says Jo Mackiewicz, an IIT assistant professor.
Dr. Jo Mackiewicz teaches technical communication at the Illinois Institute of Technology. She also researches politeness.
"When people are looking at gadgetry, they are not engaging in the way that we expect them to do to create a polite conversation," Mackiewicz says.
Portable technology is required at IIT. Yet it's downright maddening for professors who are losing eye contact to computer screens and dealing with constant disruptions.
"I've had a lot of classes where cell phones keep going off. I've had professors walk out and leave the class for the day," says Matthew an IIT student.
"It's not the technology that's wrong, it's how we use them," Post says.
Peter Post is the great grandson of Emily Post, the woman who wrote the book on how Americans should behave.
"It's not just about that fork OK," Post says.
He too is an author and travels the country keeping business etiquette up with the times.
"Do you encounter people using cell phones rudely?" Post says.
But smart phones with wireless e-mail like Blackberrys, Treos, and sidekicks, are emerging as the newest routes to rudeness. Post says people are thumb-typing so often and inappropriately that CEO's are giving them a thumbs down.
"People have to turn them off and put them away when they go into a meeting so that there is no question about where the person's attention is," Post says.
"That person's sending a message that what's going on here is of secondary importance." "Exactly!" Post says.
The way that we control the electronic media is for us to be the master of it rather than a (edit word flub) slave to it.
Ina Pinkney is the chef/owner of Ina's restaurant in the West Loop.
She greets each guest like long time friends, but has zero tolerance for electronic intrusions.
"I'm not buying into the fact that when you're coming out to lunch with other people that you are that important that you can't have 45 minutes and pay attention to the people with whom you're eating," Ina says.
She's also annoyed with gadgets on her tables.
"Many times they will go (look at it). I mean that's sort of akin to someone that keeps looking at their watch. It negates your being there," Ina says.
And if you come in with lights flashing over your ear, Ina just might be in your ear.
Cingular too uses high tech humor to spread the message that movies and cell phones don't mix.
But what if a phone does go off during a movie, or worse someone takes the call. Do you say something?
"Wow that would just depend on a ton of factors," Mackiewicz says.
"I might give a dirty look, but I probably wouldn't say anything," Linda Gouge says.
"I've squirmed and turned," Rubin says.
"I'd prefer to just find a quieter place to sit," says Andrea Flaherty of CNA.
"I think if you know the person you certainly can correct them. If you don't know the person, you gotta be very, very careful," Post says.
"I think a lot of people are not conscious of the fact if someone would say something to them they would be," says Nancy Kantor, a patron at Ina's.
So while all of this electronic wizardry has made our lives easier, it's also made it a lot more complicated.
"We're trying to do so many things these days that consideration of where you are and how you're using your technology and meetings like this on etiquette are going to become more and more important," Flaherty says.
"I want people to learn to think about what they do before they do it, having thought about it, make choices that make the people around you feel good," Pos says.
Post wants to make sure the one thing we don't communicate with all this technology is rudeness. Easily tech etiquette rules are evolving and this subject could consume the entire newscast.
And if we can't correct rudeness ourselves, a New York company is developing a high tech paint capable of blocking cell phone signals, in essence solving the problem for us.