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Green Man Gaming Thread: Save some green, man
- Thread starter Barack Lesnar
- Start date
Shaneus said:
Yeah, since I've started using their store, I've had the wrong currency all 3 accounts I created and had my currency changed again on my main account. Anywhere else I would've sworn them off but GMG responded to my tickets quickly and sorted my problems. Their ability to respond to and correct problems has won me over. I didn't mind waiting over the weekend for my Dead Island key because they kept communication with me and kept me reassured that I would receive my key today (and I did). Very happy to see Rob on GAF.
TheExodu5 said:
Judging from the Dead Island thread you are playing it? Or is that a demo?
Anyway it has this on the DI page.
They don't do refunds on Steam games and games with a similar warning on the page.
In general just click on SUPPORT (top right hand side of screen)>SUBMIT A TICKET and then ask for a refund.
WaywardGMG
Neo Member
Thanks for the kind words, guys.
It's been good for starting up and getting noticed, but it's nothing something we can run indefinately - I posted earlier that we'll be reducing the incoming payment to 2.00 instead of 5.00 and capping the amount of times a user can refer someone. The former move is to keep it profitable for us, the later is to prevent a lot of angry community members that are getting targetted by spammers.
I literally can't say. We currently have no contract signed with Codemasters or Bethesda - these are very unlikely to come through in time for Q4 pre-orders.
THQ is looking slightly more likely but we're still fine tuning the contract.
EA games ARE coming to GMG and should be going up in the next month or two.
If someone could put this at the front of this thread that would be great!
Emails should be sent through but checking your 'my games' list is indeed the best way to make sure you have a key, to avoid any issues with emails not coming through or heading to junk folders.
Happy to be hear - we recently changed our Swedish customers to USD, and had to rerun currency checks. Some customers IPs were not identified by our geoIP system and those customer default to £ - whoops! This problem should be fixed for the vast majority of users now.
Steam Refunds: We can't refund these titles because as soon as you recieve the key, we can no longer sell that key again. All the time you don't have a key, we can usually help, but the minute keys get sent out, we can't usually give refunds.
Vouchers:: Vouchers come and go. We WILL do another sitewide 20% voucher in the future, but I can't say when! Right now there are two vouchers floating around: One is for our zombie promotion which gives 15% off Dead Island and a rage of horror games, and one just for dead Island at 20% which is part of a competition with a site called ready up. Following our Facebook page is probably the best way to get up-to-date voucher information.
Dead Island: We don't have any more idea of what's going on with this than the press do right now. Waiting on word from Steam and/or the publisher and developer. The publishers is currently waiting on more keys from Steam before we can send out the next bath.
SalsaShark said:
It's been good for starting up and getting noticed, but it's nothing something we can run indefinately - I posted earlier that we'll be reducing the incoming payment to 2.00 instead of 5.00 and capping the amount of times a user can refer someone. The former move is to keep it profitable for us, the later is to prevent a lot of angry community members that are getting targetted by spammers.
Everyone said:
I literally can't say. We currently have no contract signed with Codemasters or Bethesda - these are very unlikely to come through in time for Q4 pre-orders.
THQ is looking slightly more likely but we're still fine tuning the contract.
EA games ARE coming to GMG and should be going up in the next month or two.
If someone could put this at the front of this thread that would be great!
NZNova said:
Emails should be sent through but checking your 'my games' list is indeed the best way to make sure you have a key, to avoid any issues with emails not coming through or heading to junk folders.
Baha said:
Happy to be hear - we recently changed our Swedish customers to USD, and had to rerun currency checks. Some customers IPs were not identified by our geoIP system and those customer default to £ - whoops! This problem should be fixed for the vast majority of users now.
Steam Refunds: We can't refund these titles because as soon as you recieve the key, we can no longer sell that key again. All the time you don't have a key, we can usually help, but the minute keys get sent out, we can't usually give refunds.
Vouchers:: Vouchers come and go. We WILL do another sitewide 20% voucher in the future, but I can't say when! Right now there are two vouchers floating around: One is for our zombie promotion which gives 15% off Dead Island and a rage of horror games, and one just for dead Island at 20% which is part of a competition with a site called ready up. Following our Facebook page is probably the best way to get up-to-date voucher information.
Dead Island: We don't have any more idea of what's going on with this than the press do right now. Waiting on word from Steam and/or the publisher and developer. The publishers is currently waiting on more keys from Steam before we can send out the next bath.
Metalmurphy
Member
Oh sweet, we have someone from GMG here!
Welcome WaywardGMG.
I know where I'm buying BF3!
Welcome WaywardGMG.
WaywardGMG said:
I know where I'm buying BF3!
WaywardGMG
Neo Member
Edit: Oops, wrong post!
Madrugador
Member
WaywardGMG said:
This is great news for me. I can't buy games through Origin (EA hates me) and can't buy them on Steam. GMG wins!
Keep up the good work!
weekendCONFIRMED
Banned
Hard Reset = insta-purchase once it's up (this week, I heard?) on GMG.
WaywardGMG said:
if you can get BF3, i think many will be coming for it
just hope EA will not push you to do regional pricing, that would stuck.with regards to referral system, can there be a visual confirmation for the person being referred? so they know they are doing it right. ^^
really appreciate your presence here, GMG is up there with Steam and GOG as my fav online game stores
Barack Lesnar
Banned
Done. Great news about EA!WaywardGMG said:
Damn. I wish I would have held off my D2D BF3 order so I could support GMG.
Actually, I have a copy on my Steam account...I was just purchasing another for a friend who would undoubtedly want to get it off me for cheap post-release. I changed my mind after I saw the state the game was in upon release.
There was a cancellation link in the e-mail.
Gez said:
Actually, I have a copy on my Steam account...I was just purchasing another for a friend who would undoubtedly want to get it off me for cheap post-release. I changed my mind after I saw the state the game was in upon release.
There was a cancellation link in the e-mail.
Hypothetically speaking, if I had bought a Steamworks game from GMG and wanted to seek a refund due to the fault of a game (e.g. it multiplayer completely does not work, stuttering even with a PC that far exceeds the minimum reqs) but they reject my request for a refund, would there be any issues with filing a charge back on my credit card transaction? I know that you shouldn't do that with Steam since they will disable access to all of your games, but in the case of GMG they probably don't have access to that.
edit: I'm aware they would probably disable my GMG account but let's just go with the assumption that I do not care about that.
edit: I'm aware they would probably disable my GMG account but let's just go with the assumption that I do not care about that.
VGChampion
Member
Sounds like a jerk move to me.
FrenchMovieTheme
Member
Xanathus said:
sub-standard to who? i bought dead island and it works fine on my PC. no issues.
There's a reason why I'm calling it a hypothetical scenario, I have no idea whether the game will run completely perfectly or be a horrible mess that reformats my computer on uninstall. For arguments sake I'm just working on the assumption that it's a product that doesn't work at a basic level.FrenchMovieTheme said:
edit: also to clarify another basis of this discussion is that I'm working on the assumption that Valve/Steam will not issue refunds for purchases made via GMG. If this is not true, please let me know.
Domcorleone
Member
EternalGamer said:
Hold on Batman won't have steam achievements or be steam works?
Xanathus said:
You are right but here both physical and digital media for the most part do not follow these rules. If you had bought Dead Island on 360 and when you got home and realised that it was unplayable, you could not take it back to the store and return it.
Look at Mortal Kombat Kollection, the online is straight up broken. Ask MS for a refund on that and they will laugh in your face.
I'm not familiar with consumer rights laws in the US, but I thought you were able to return defective goods like a console disc within a certain time period?Hanzou said:
edit: also I want to make it clear that this isn't a question specific to Dead Island, but to any possible game that may turn out to be defective. It would help differentiate GMG from Steam if they had more consumer-friendly policies on returns of defective goods.
Xanathus said:
I actually agree with you that you should be allowed to do this with defective software products. And in this better world, you would return the product to the retailer (GMG in this case) you bought it from because that is who you paid money to. It used to be like this in the 90s here in the US. Nowadays though it's no longer the case. If you bought a defective software product from say Gamestop or Best Buy they would not issue a refund. GMG is actually ahead of most companies in that they don't have a 0 return policy on their non-steam games as I understand it, only on their Steam games because those are the rules of Steam.
Chargebacks, I don't know, you'd have to ask your bank to see if this falls within their acceptable categories of chargebacks. The problem is I imagine somewhere along the line you checked "I agree to GMG's TOS" which probably has in it somewhere that they don't offer refunds on Steam CD keys. If you buy something being forewarned that you're not allowed to return it, I find it pretty shady behavior to circumvent the retailer to get your money back.
Metalmurphy
Member
Is GMG still out of Dead Island keys?
D
Deleted member 17706
Unconfirmed Member
Metalmurphy said:
Looks like it. I was just about to buy it a minute ago, but the message on their store page that they are out of keys still appears.
DualShadow
Member
Quick question, I'm looking to get Dead Island from GMG, how do I use my friends referral link?
It just seems to take me to the homepage.
It just seems to take me to the homepage.
DualShadow
Member
Gez said:
So I clicked his link and it's not showing up that I have $5 credit?
Sorry for the dumbass questions :lol
DualShadow
Member
Gez said:
I made a new account, haven't purchased anything yet.
Edit: Looks like I get the credit after a purchase, must of misread it. Sorry.
DualShadow
Member
Just a heads up for everyone, my key was emailed about an hour ago for Dead Island.
D
Deleted member 17706
Unconfirmed Member
I may get Dead Island for that. Only $40 before tax.
I'm just not sure if I should wait for another PC patch or not.
I'm just not sure if I should wait for another PC patch or not.
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