So my theory about what happened is something on the lines of this, and honestly at this point I feel like someone would have to step in and take the hit and neither seems to probably want to at the end of the day.
1. Someone high enough up at Amazon in their distribution service would have to have taken noticed and been in contact with someone at Aksys to know there was a damage on part of the item only and that they would indeed be able to confirm that they can guarantee the preorders to match the number of watch requests.
2. Amazon would then thus probably have to take it upon themselves to create a new SKU for the watches while subsequently transferring everyone's Watch orders to a normal sku. This would make it look clean on the back end and they'd have to add another order to someones account without the user being involved. They probably can't do this for some reason if I had to guess or just simply don't operate this way as a business (which is a shame because custom issue solving like this would really go a huge long way into a corporation earning my loyalty) They're probably just going to try to wait until they get the whole product and push back until this happens and probably get away with it if the August dates are any indication.
3. They're probably not telling Aksys any of this, but who really knows what conversations they've had and honestly someone they've talked too could just be feeding them bad information just as easily as them over promising. We've all seen how many customer services reps at this point are just saying stock sentences that don't mean much as per usual. Aksys subsequently probably spoke to soon after talking to their rep at Amazon thinking it wouldn't be a big deal and I wouldn't be shocked if someone told them as much. (Lets face it I know theres a lot of red tape, but this exactly that complex of an issue.
4. Really at this point, and once again I don't expect this to happen. I'm not sure how easy it is to dish out digital download codes, and while I know there's certain risk involved because you're in theory giving away money. You'd obviously require some proof of purchase, but this still seems like the easiest solution to making it right because you're getting people playing your game and then virtually all of those people are going to be super happy with your business and praise you highly for quickly remedying a problem and going above and beyond.
I'd at least like to think most of the people buying "Watch editions" aren't going to just charge back their credit cards when someone goes above and beyond to do something to make a situation right. Though when you tell me I'm wrong about that I guess I can't say I'd be shocked.
I hope someone can step in and get it resolved cleanly though, but I'm starting to lose faith that even if we do get the games skipped out that the watches will even show correctly. I think I'll just suck it up, double dip and pick up a STEAM copy There's worse companies that could get my money than Aksys / Spike Chunsoft I suppose.
1. Someone high enough up at Amazon in their distribution service would have to have taken noticed and been in contact with someone at Aksys to know there was a damage on part of the item only and that they would indeed be able to confirm that they can guarantee the preorders to match the number of watch requests.
2. Amazon would then thus probably have to take it upon themselves to create a new SKU for the watches while subsequently transferring everyone's Watch orders to a normal sku. This would make it look clean on the back end and they'd have to add another order to someones account without the user being involved. They probably can't do this for some reason if I had to guess or just simply don't operate this way as a business (which is a shame because custom issue solving like this would really go a huge long way into a corporation earning my loyalty) They're probably just going to try to wait until they get the whole product and push back until this happens and probably get away with it if the August dates are any indication.
3. They're probably not telling Aksys any of this, but who really knows what conversations they've had and honestly someone they've talked too could just be feeding them bad information just as easily as them over promising. We've all seen how many customer services reps at this point are just saying stock sentences that don't mean much as per usual. Aksys subsequently probably spoke to soon after talking to their rep at Amazon thinking it wouldn't be a big deal and I wouldn't be shocked if someone told them as much. (Lets face it I know theres a lot of red tape, but this exactly that complex of an issue.
4. Really at this point, and once again I don't expect this to happen. I'm not sure how easy it is to dish out digital download codes, and while I know there's certain risk involved because you're in theory giving away money. You'd obviously require some proof of purchase, but this still seems like the easiest solution to making it right because you're getting people playing your game and then virtually all of those people are going to be super happy with your business and praise you highly for quickly remedying a problem and going above and beyond.
I'd at least like to think most of the people buying "Watch editions" aren't going to just charge back their credit cards when someone goes above and beyond to do something to make a situation right. Though when you tell me I'm wrong about that I guess I can't say I'd be shocked.
I hope someone can step in and get it resolved cleanly though, but I'm starting to lose faith that even if we do get the games skipped out that the watches will even show correctly. I think I'll just suck it up, double dip and pick up a STEAM copy There's worse companies that could get my money than Aksys / Spike Chunsoft I suppose.
