I want to give it to 3, all regarding No mans Sky
1.
The game itself - I was a defender and still enjoyed my time with it but its clear I was given a game I wasn't sold on and it was the first full priced game in years that I returned. I returned it within a month of release. I'm definitely looking forward to seeing it improve and harbor no grudge with it but it was a letdown.
2.
The hate culture of NMS - seriously there are haters and then there's whatever the fuck has been on NMS since premiere. Its as if people wanted this game to fail and reveled in the fact that it wasn't nearly as grand. They seemed almost overjoyed that people were upset with the game and made an effort in almost every thread to shit on it even when it wasn't needed or even fair (and you posters know who you are even though you'll never admit it).
3:
The radio silence from the developers - this is where I couldn't defend the game any longer and decided to trade it in. I just needed a damn tweet saying "we hear you and are working on a few updates, our messaging was a bit unfocused so we are trying to be more careful but we understand the frustration. Please just be a little bit more patient while we figure out" or whatever. They would have gotten picked out by the haters but that was always going to happen. The radio silence was not appreciated and I would have probably kept my game if they had kept me in the loop. They didn't learn a damn thing from releasing the game which involved the lack of proper and clear messaging and instead went the opposite direction with radio silence for almost 2 months. Thats unacceptable on any level especially for your paying customers. It soured me a great deal when I harbored no true negative emotions towards Hello Games or NMS despite being disappointed.
Dishonorable mention: They hype culture of NMS - Death threats for a fucking delay. I don't know if this is more involved with #2 than its own thing but on the other side of the pendulum you had people who swear this game did nothing wrong, as if to find a single fault in it would somehow remove any and all good things the game did do. Perhaps it was a reaction to the overwhelming hate, either way this extremism paralleled the 2016 elections pretty accurately.
All in all I did enjoy my time with NMS, did not enjoy that I dropped $60 on it and am keeping a curious eye for future updates. Maybe they'll pull a Driveclub in which case, fucking ace.
But please, keep an open line with your fans. If you have problems or delays just rip the bandaid out, don't leave the infection to spread. Keep talking, be more careful with stuff you are working on and planned updates and take a PR class or something. Just keep a line open Hello Games lest rumors run rampant and even your biggest defenders will be left feeling the cold shoulder.
And after typing this I might put swap #3 and #1 as I really hated the radio silence moreso than anything else but I'm too lazy to make the edit