EDIT #1: It has been brought to my attention that the Prime discount on AmazonBasics products is also no longer being offered in Canada.
EDIT #2: Apparently America also got hit with the Amazon "Discount No More Stick™" as their 20% discount will only apply to pre-orders:
Original Post: In today's latest first world problems news, Amazon Canada is no longer applying a 20% discount to pre-orders for video games. Going forward, the new discount rate will be 10% for video game pre-orders. Collector editions, as before, will not receive any discount.
This isn't the first time Amazon has made an unfavorable change to their Prime offerings, so them changing their terms is not in of itself an issue. The fact of the matter is that there was no notification in regards to the change for anyone who holds a Prime membership while the current promotion listed on their website still states it is 20%, including people who recently purchased or renewed Prime specifically for this discount. Moreover, while Amazon has stated that previous orders will not have their discount dropped, Amazon Canada is notoriously bad at applying its discounts to pre-orders, often requiring one to contact customer service to have a discount applied properly.
If you would like to file a consumer complaint and reside in Canada, you may do so at the following links for the province/territory of your current residence:
British Columbia: https://www.consumerprotectionbc.ca/contact-us/start-a-complaint
Alberta: https://open.alberta.ca/publications/filing-a-consumer-complaint-with-service-alberta
Saskatchewan: http://www.fcaa.gov.sk.ca/Consumer-Protection-Division
Manitoba: http://www.gov.mb.ca/cca/cpo/complaint.html
Ontario: https://www.ontario.ca/page/filing-consumer-complaint
Quebec: http://www.opc.gouv.qc.ca/en/consumer/complaint-against-merchant/how-to-file/
New Brunswick: http://www.fcnb.ca/consumer-affairs.html
Nova Scotia: https://novascotia.ca/sns/access/individuals/consumer-awareness/making-complaints.asp
Newfoundland & Labrador: http://www.servicenl.gov.nl.ca/consumer/consumer_affairs/
Nova Scotia: https://novascotia.ca/sns/access/individuals/consumer-awareness/making-complaints.asp
Prince Edward Island: http://www.gov.pe.ca/jps/index.php3?number=20629&lang=E
Northwest Territories: http://www.maca.gov.nt.ca/consumer-affairs/how-to-resolve-a-business-or-service-complaint/
Nunavut: http://www.gov.nu.ca/community-and-government-services/information/consumer-affairs
Yukon: http://www.community.gov.yk.ca/consumer/cp.html
EDIT #2: Apparently America also got hit with the Amazon "Discount No More Stick™" as their 20% discount will only apply to pre-orders:
Original Post: In today's latest first world problems news, Amazon Canada is no longer applying a 20% discount to pre-orders for video games. Going forward, the new discount rate will be 10% for video game pre-orders. Collector editions, as before, will not receive any discount.
This isn't the first time Amazon has made an unfavorable change to their Prime offerings, so them changing their terms is not in of itself an issue. The fact of the matter is that there was no notification in regards to the change for anyone who holds a Prime membership while the current promotion listed on their website still states it is 20%, including people who recently purchased or renewed Prime specifically for this discount. Moreover, while Amazon has stated that previous orders will not have their discount dropped, Amazon Canada is notoriously bad at applying its discounts to pre-orders, often requiring one to contact customer service to have a discount applied properly.
If you would like to file a consumer complaint and reside in Canada, you may do so at the following links for the province/territory of your current residence:
British Columbia: https://www.consumerprotectionbc.ca/contact-us/start-a-complaint
Alberta: https://open.alberta.ca/publications/filing-a-consumer-complaint-with-service-alberta
Saskatchewan: http://www.fcaa.gov.sk.ca/Consumer-Protection-Division
Manitoba: http://www.gov.mb.ca/cca/cpo/complaint.html
Ontario: https://www.ontario.ca/page/filing-consumer-complaint
Quebec: http://www.opc.gouv.qc.ca/en/consumer/complaint-against-merchant/how-to-file/
New Brunswick: http://www.fcnb.ca/consumer-affairs.html
Nova Scotia: https://novascotia.ca/sns/access/individuals/consumer-awareness/making-complaints.asp
Newfoundland & Labrador: http://www.servicenl.gov.nl.ca/consumer/consumer_affairs/
Nova Scotia: https://novascotia.ca/sns/access/individuals/consumer-awareness/making-complaints.asp
Prince Edward Island: http://www.gov.pe.ca/jps/index.php3?number=20629&lang=E
Northwest Territories: http://www.maca.gov.nt.ca/consumer-affairs/how-to-resolve-a-business-or-service-complaint/
Nunavut: http://www.gov.nu.ca/community-and-government-services/information/consumer-affairs
Yukon: http://www.community.gov.yk.ca/consumer/cp.html
Again, I am full aware this is the epitome of first world problems but the lack of notification is simply not acceptable for a corporation with as many resources as Amazon does to notify their customers about a notable change in policy.